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UX Writer & Content Designer III

Akorbi Plano, TX
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Job description

Our mission

The Local Search mission is to inspire users to engage in their local communities, explore the real world, and get things done. Food is one of Local’s most critical commercial verticals and is a pillar of the global economy. The Food mission is to fill bellies and grow businesses by connecting users and restaurants in meaningful ways across our various surfaces.

As UX Writer and Content Designer for Local Search & Food, you'll have an opportunity to directly impact the growth and health of our product portfolio, while collaborating with cross-functional partners, like PM, Eng, and Client plus fellow UX partners including Design and Research, all while working on a product you likely interact with on a daily basis, food!

In this role, you’ll provide UX Writing and Content Design across some of Food’s most impactful programs: Food Content, Place Decisions, and Food Discovery. As part of this work, you'll write for experiences ranging from merchant onboarding journeys and self-service tools to consumer discovery experiences and content creation flows. Other tasks may include content and product audits and analysis, guideline creation, and collaborating on UXR studies. You will be a critical contributor to the team and have a huge potential for product and business impact.

Role responsibilities

  • Write clear, concise user-interface text for products. Act as a subject matter expert (a ‘go-to’) for user experience writing. Drive clear and consistent product language and content across a given domain.
  • Develop concepts for early-stage products. Provide data-informed insights to improve existing experiences. Inform UX flow, in partnership with designers, to determine UI text and appropriate messaging hierarchies. Develop documentation to ensure copy and content handoff to partner teams.
  • Work with designers to ensure copy, design, and interaction are aligned in delivering impactful messaging Fulfill several project requests simultaneously while meeting tight deadlines.
  • Develop a strong understanding of the client's digital ecosystem to drive consistency across platforms.

Skill/Experience/Education

Mandatory:

  • Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.
  • 5+ years of relevant industry experience, including partnering with Eng, Product, UX and other cross-functional teams to build products
  • Familiarity with user experience research principles and practices and how to use data to provide informed user insights.
  • Proven ability to independently drive content projects forward with minimal guidance and manage multiple work streams on various products
  • Experience in user-focused product writing, including work in hardware, software, digital agencies, or other relevant settings.
  • Experience in shaping content for multi-disciplinary projects
  • A portfolio of UX-focused writing samples and style guidelines.
  • Excellent communication skills and an ability to simplify complex topics for users with meticulous grammar, and proofreading skills 

Desired

  • Write clear, concise user-interface text for products.
  • Act as a subject matter expert (a ‘go-to’) for user experience writing.
  • Drive clear and consistent product language and content across a given domain.
  • Develop concepts for early-stage products.
  • Provide data-informed insights to improve existing experiences.
  • Inform UX flow, in partnership with designers, to determine UI text and appropriate messaging hierarchies.
  • Develop documentation to ensure copy and content handoff to partner teams.
  • Work with designers to ensure copy, design, and interaction are aligned in delivering impactful messaging
  • Fulfill several project requests simultaneously while meeting tight deadlines.
  • Develop a strong understanding of the client's digital ecosystem to drive consistency across platforms.

Benefits  

We offer a wide range of benefits including Medical, Dental, paid holidays, and more.

About Our Client 

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

About Akorbi 

Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services.

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune and Google+.

Salary range Not specified
Date posted 30th January 2023
Commitment Full-Time
Place of work New York City, NY
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