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Alert Innovation is a fast-growing company on a mission to reinvent retailing through robotics. A diverse, driven, and creative team of professionals, we work daily to design systems that are changing the world of customer fulfillment. We’ve partnered with the world’s largest retailer to develop our Alphabot® technology, which is currently being deployed at stores throughout North America.

We're hiring a Sr. Technical Writer to create e-learning courses, product user manuals, service manuals & technical training documentation. You will work with engineering and operations teams to gain a working understanding of the overall product functionality. This information needs to be distilled into training materials, assembly instructions, maintenance procedures, troubleshooting guides, etc.

Our work is challenging, fun, and rewarding. We seek to hire people who want work to be meaningful and strive for excellence in a team-oriented culture.

What you'll work on:

  • Utilize engineering data (specifications, CAD models, bills of material and engineering drawings, etc.) to create various technical documents.
  • Draft, revise, publish, and maintain product documentation, including e-learning courses, training materials, assembly instructions, maintenance procedures, etc.
  • Proactively solicit information from subject matter experts.
  • Work closely with the team lead to manage schedules for delivering product documentation.

What we're looking for:

  • 8+ years experience in technical writing, preferably for electro-mechanical products.
  • Some technical understanding of how electro-mechanical products operate.
  • An ability to convey highly technical concepts in simple terms, in many cases such that the content can be understood by non-technical readers.
  • Experience creating and editing technical customer-facing documents, including user manuals, assembly instructions, service manuals and technical sales literature.
  • Must be proficient with commonly used authoring tools such as Madcap® Flare, Adobe RoboHelp, Articulate Storyline, Adobe Captivate, etc.
  • Experience with learning & development programs, training courses and using learning management systems efficiently.
  • Need to have previous experience in handling CAD models, 3D concepts, exploded views, analyzing engineering drawings and reviewing bills of material, etc.
  • Experience using CAD tools to extract images, ability to manipulate models and isolate subassemblies to enrich documentation.
  • Web development exposure.

What we offer:

  • Highly competitive pay for the Boston market in which we’re based
  • Great benefits — medical, dental, vision, life insurance, disability, 4% 401K match, flexible spending accounts, HRA’s, and up to 12 weeks of parental leave
  • Unlimited paid time off — we encourage Alertians to take time off to re-energize and we trust our team to make choices that work for them and their team
  • Company-wide holidays — we take time off as a company and recognize nine holidays throughout the year
  • Equity — every full-time employee receives stock options because you should have an ownership stake in what you build
  • Learning & Development — we’ll reimburse tuition and learning opportunities both on and off the job
  • Flexible Work Schedules — we offer a flexible work environment inclusive of remote and hybrid work schedules based on team requirements
  • Employee Assistance Program — to assist with your emotional health, parenting, eldercare, nutrition, legal, and financial consultation needs
  • Food and Fuel — we have the best coffee in the Boston area and it’s roasted by our founder! Lunch is provided daily for our team in the office and our kitchens are fully stocked with snacks and beverages

Learn more about why we were named a 2022 Best Place to Work at

Alert Innovation offers a safe work environment for its employees and partners. All employees, contractors, interns, and visitors are required to be fully vaccinated. Additional COVID precautions, such as wearing face masks, hand washing, and hand sanitizing are also common practices in all Alert Innovation facilities. We are a flexible work environment and offer on-site and hybrid work schedules based on team requirements.

Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Alert Innovation
Visit website Billerica, MA
Improving people's lives through innovation, starting with retail, by transforming how people shop. #microfulfillment
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