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This person will be joining a growing team within General Motors CX organization (Customer experience) where they will work on state-of-the-art projects for websites, mobile apps and in-vehicle experiences. They will work on a variety of products and must be able to leverage research data to bring to life design experiences through content.

UX Content Designer/Strategist

Are you passionate about user-centered problem-solving and storytelling? Obsessed with understanding and responding to human needs? Committed to creating engaging products that solve real problems and deliver unique emotional experiences? Then imagine what you can do working with our like-minded, multi-disciplinary team in our Customer Experience Studio.

Our growing Customer Experience design team is seeking passionate and talented User Experience (UX) Content Designers/Strategists to create customer-facing User Interfaces and evolve processes, platforms, tools, and assets to meet the challenge of advancing the overall customer experience across multiple brands and digital platforms, including In-Vehicle, Web, Mobile and Wearable interfaces. As a UX Content Designer/Strategist, you will collaborate with designers, researchers, technologists, and business stakeholders to craft meaningful experiences, beneficial strategies, and creative solutions for our customers using iterative, human-centered design. You will support multi-disciplinary teams focused on translating human needs into viable product concepts. Your work will bring new products, services, and features to life. We also facilitate coordination with external partners to ensure the successful execution of content creation and distribution. The UX Content Designer/Strategist, with expertise in a broad range of digital content formats and distribution methods, will help lead strategic initiatives to streamline content workflows, integrate governance standards, and evolve authoring and distribution technologies to create cohesive, intuitive, and relevant content experiences. The ideal candidate will exhibit detailed mastery of the English language, an understanding of and commitment to user-centered design and experience writing for digital products.

Responsibilities

  • Write clear, consistent, and concise user interface copy
  • Help create and maintain user experience guidelines that are in line with our brands, voice, and tone
  • Drive a vision for content across all channels for a given product domain
  • Collaborate with designers, researchers, prototypers, product managers, and engineers to define requirements
  • Help coordinate translations, improve writing tools and processes, format documents, and generally lend a hand as needed to produce world-class software and hardware products
  • Act as a subject matter expert and point of contact for user experience writing
  • Create data and research-driven content solutions and recommendations with consideration for user needs, business goals, and resource constraints
  • Work with writers, designers, product owners, software engineers, agency partners, and other strategists to access processes and discover opportunities for improvement
  • Help evolve governance, taxonomy standards, and authoring tools to help integrate workstreams and break down silos
  • Develop, manage, and execute content strategy plans that include diverse delivery formats and distribution channels
  • Provide guidance and expertise on best practices and emerging trends
  • Communicate with and influence multiple levels across the organization, including interacting with directors and executives
  • Lead strategic initiatives across multiple channels and teams
  • Deliver performance reporting to key partners to evaluate results and craft future -plans
  • Play a role in creating a user-centric and collaborative culture

About You

Requirements

  • Native fluency in written and verbal English
  • Experience writing user interface copy for web, mobile, or in-vehicle interfaces
  • Experience working with Engineering and Product Management teams as part of the software development process
  • Strong portfolio with work samples showcasing expertise in copy writing for digital products, product documentation, or content strategies
  • Open to feedback and knows how to give and receive criticism
  • Strong written, visual, and verbal communication skills
  • Ability to work collaboratively
  • Ability to think critically about user journeys and content flows and how they impact design

Key Abilities

Empathy: You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it.

Skills:

  • Technical writing, Content strategy, Digital, Content writing, UX Writer, Content Designer

Top Skills Details:

  • Technical writing, Content strategy, Digital

Additional Skills & Qualifications:

Preferred Qualifications

  • Interests aligned with Tech and Automotive industries
  • Experience incorporating research into the design process, including contextual inquiry, usability testing, heuristic evaluation, etc.
  • Strong understanding of User Experience and Design Thinking

Experience Level: Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world applications, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Allegis Group
Visit website Hanover, MD
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