The EU Heavy/Bulky & Services team (HBS) is building a world-class shopping experience for heavy, bulky, and high consideration purchases (TVs, furniture, refrigerators, and more).
We are currently looking for a Content Strategist and Developer to join the HBS team. The position will be responsible for planning, creating, and delivering help content both to external customers on our website, as well as internal Customer Service Associates across our five EU marketplaces (UK, DE, FR, IT, ES). The position can be based in our offices in Munich, Milano, Paris or Madrid.
In this position, you will act as the ‘voice of Amazon’ and will be responsible for all customer-facing and internal documentation, including but not limited to online Help pages and Knowledge Centre documentation for Customer Service Associates. You will support the fast-paced roll out of HBS initiatives across EU, ranging from new Service offerings to improved Return processes, by developing help pages and customer service policies and procedures. In this position, you will have a significant impact on Customer Experience in the HBS product segment.
To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. And, most importantly, you have deep expertise in help and support content, including writing, production, and strategy.
Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB).
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