At Goodreads, our mission is to help people find and share books they love, and our customers are at the heart of what we do. We offer a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, this is the job for you!
Key job responsibilities
The Training Launch Content team (TLC) is seeking a Content Strategist with strong ownership who enjoys developing strategies and resources that improve the agent and customer experience at Goodreads. This role will own and drive the strategy for how and when to use customer-facing blurbs. The ideal candidate has experience digging into data to discover pain points and developing content strategies to resolve identified problems. This person must have deep expertise in content creation, and will deliver on complex projects on tight deadlines and work comfortably in an environment with competing priorities. Demonstration of using sound business judgment to make quick decisions under pressure in ambiguous situations is key. The role will support customer service and content risk management teams across a global network.
The Content Strategist will:
About the team
Our mission is to help people discover books they love and get more out of reading. That includes our employees! We have book perks and book clubs to engage with each other. In addition to Amazon's Leadership Principles, we also embrace unique Core Values such as Be Humble, Create Fun and Always Be Learning, Always Be Teaching, and Be Passionate. We celebrate diversity, equity, and inclusion.