Principal UX Writer

The Amazon Delivery Experience design team is looking for a problem-solving, forward-thinking Principal UX Writer. Our team’s mission is to provide the best working experience for operations staff delivering billions of packages to customers every year. We’re looking for a UX Writer to bring comprehensive thinking to both big-vision and fast-execution projects. We work collaboratively with UX designers and researchers to understand customer behavior and needs, and define the customer experiences that meet them.

Key job responsibilities

In this role, you will be joining the newly formed Amazon Delivery Experience (ADX) team, a 100+ person design team spanning Middle Mile, Last Mile, and more. As the most senior UX Writer on this new team, you will be responsible for setting the vision for the role of UX Writing in this new organization and working with design managers and the leadership team to make it happen.

• Working with ADX leadership to define the vision and grow the function of UX Writing across the new org.
• Developing or adapting existing editorial guidelines for areas of the business that have never had them before.
• Partnering with UX designers, researchers, product managers, and engineers to develop high quality experiences for our customers.
• Delivering UX copy for highly complex initiatives across Last Mile, Middle Mile, and parts of the Amazon shopping app.
• Developing self-service tools to enable designers and product managers to write high-quality, on-brand copy.
• Participating in field-research to learn more about our customers first-hand.
• Helping to grow the team through hiring and mentoring, with the possibility of taking on people management responsibilities, if desired.

About The Team

Our is to create the most human-centered logistics organization in the world. Our team of UX writers, designers, and researchers, works collaboratively with our product partners to research customer behavior and needs, and create customer experiences that meet them. This includes systems across Last Mile, Middle Mile, and parts of the Amazon Shopping app. We work on a mix of mobile and desktop applications and in-vehicle experiences.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Minneapolis, MN, USA

Basic Qualifications

• 10+ years of design experience
• Have an available online portfolio
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Experience in life cycle design projects from design strategy through execution

Preferred Qualifications

• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $131,200/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Company: Amazon.com Services LLC

Job ID: A2496956