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The Amazon PeopleInsight team builds intelligent tools that support our leaders, employees, and associates who fulfill customer promises every day. Whether it is the Fulfillment Center team that delivers your same-day Prime order or executive leaders in the corporate office, the PeopleInsight group is there using data and science to provide key insights, coaching, and experiences that improve diversity, retention, and employee well-being.

Note on Location: We are open to this role being located in Austin, Texas or Seattle, Washington.

Key job responsibilities

  • Create and champion guidelines and documentation for the tone of voice, content creation, and other patterns and processes
  • Write, create, and edit customer-facing educational materials for different personas
  • Audit and improve existing information architecture
  • Create, edit and review product UX and technical writing
  • Facilitate the translation and localization of content across multiple languages and marketplaces
  • Uncover insights to optimize work using customer research and performance metrics from multiple sources
  • Champion web, digital, and communication standards across the organization.

A day in the life

You will contribute to a product vision that makes science and people a natural combination. You will identify and prioritize opportunities to organize, explain, and simplify experiences in order to democratize data and insights. To do that, customer obsession and collaboration will be essential.

About the team

The PeopleInsight team is a fun, diverse and collaborative group of Designers, Researchers, Business Analysts, Data Scientists, Economists, Product Managers, and Software Developers. We study a workforce numbering in the hundreds of thousands. We are dedicated to empowering leaders and enabling action through data and science to engage, retain and grow employees in an exciting, fun, and equitable work environment.

BASIC QUALIFICATIONS

  • Bachelor’s degree in Human Centered Design & Engineering, Information Architecture, Writing, or related field
  • 6+ years of experience as a Content Strategist, Content Manager, Information Architect, UX Writer, or similar role

PREFERRED QUALIFICATIONS

  • Experience influencing technical solutions including existing information architecture
  • UX design or writing experience, with strong communication skills
  • Ability to multitask in a fast-paced environment
  • Experience working on a cross-functional team, including software development
  • Self-starter that can operate efficiently within ambiguous situations
  • Proven ability to work across teams and synthesize feedback and input

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.

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