Senior UX Writer

Amazon Seattle, WA
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Job description

Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program, that delivers profitable growth by improving the Amazon experience. The program currently serves over 200 million members in 25 countries, with plans for further expansion.

The Amazon Prime UX Design team is at the heart of the Prime membership, loved by millions of members worldwide. We innovate & design on behalf of our customers, constantly striving to raise the bar and improve the membership experience and delight our customers around the globe.

To help us achieve our vision, Prime UX Design is seeking a talented, innovative Senior UX Writer to join our highly collaborative and growing team. This role will influence and be involved with every aspect of the product development lifecycle, from discovery and refinement to a catching a typo right before a launch.

This person will partner with our Designers, Researchers, and Product, Marketing, Branding, and Tech partners, to help create compelling experiences for Amazon's customers, with a passion for every word.

Key job responsibilities

  • You have a passion for creating great customer experiences & adopting a human-centered approach to content, design, and product development.
  • You care deeply about your craft and truly own “the words.”
  • You produce product content that is clear, helpful, human, scalable, inclusive.
  • You’re attuned to the nuances and interpretations of language.
  • You help shape product strategy and vision, thinking long-term and strategically while still achieving quick wins and short-term objectives.
  • You’re an expert at knowing what to say and when to say it — as well as knowing what not to say and leave out — always making sure that customers have the right information at the right time.
  • You develop content frameworks, voice and tone guidelines, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX writing and content strategy.
  • You work with cross-functional partners (designers, researchers, product managers, legal, brand, PR, customer care, operations) to drive consensus across teams and advocate for solutions that balance customer needs and business goals.
  • You’re comfortable with navigating ambiguity and driving toward clarity and solutions.
  • You ask a lot of questions and sweat the details, whether it’s nailing down requirements or obsessing over text alignment.
  • You’re all about consistency too, but also know when clarity supersedes consistency.
  • You champion content-first approaches and opportunities.
  • You’re proactive about finding ways in which language can make a measurable customer impact.

About The Team

Prime UX is a team made up of three UX capabilities: research, design, and writing. We partner with design, business, and engineering teams within Prime and across Amazon to create and influence exceptional customer experiences that make Prime the worlds most engaged, satisfying, and loved membership program on Earth. We are the bar raisers and champions of the end-to-end Prime CX on-and-off-site. As stewards of the Prime CX, we own, develop, and implement generative customer research and design thinking mechanisms that scale our UX thinking across Amazon teams and organizations.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Chicago, IL, USA | Seattle, WA, USA

Basic Qualifications

  • Have an available online portfolio
  • 6+ years of design experience
  • 6-8+ years experience as a UX writer or similar role with a UX or product design team
  • Impeccable written and verbal communication skills
  • A portfolio of relevant work samples with a UX focus, including examples of problems you helped solve, your contributions, and the customer impact
  • Ability to break down complex topics into concise customer-friendly content
  • Experience working directly with designers, product managers, researchers, PR, and other subject matter experts
  • Experience working cross-team and synthesizing feedback and input from multiple stakeholders
  • Ability to manage multiple projects at once
  • Demonstrated problem-solving skills, attention to detail, and focus on quality
  • Bachelor’s degree of equivalent experience in English, Journalism, Marketing/Communications, or related field

Preferred Qualifications

  • Proficiency with agile methodologies
  • Working knowledge of Figma, Sketch, or other design tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,300/year in our lowest geographic market up to $225,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

Applicants should apply via our internal or external career site.

Company: Amazon.com Services LLC

Job ID: A2526023

Salary range USD $121k to $225k annual
Date posted 19th February 2024
Commitment Full-Time
Place of work Seattle, WA
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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