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The AWS Documentation team is looking for a technical writer to document Amazon RDS, a cloud service that makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while automating time-consuming administration tasks such as hardware provisioning, database setup, patching, and backups.

Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, XML, and GIT is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

This position is open to candidates for the Seattle, Palo Alto, and Boston locations. Candidates at other work locations may also be considered.

As a Senior Writer, you'll work directly with internal software development teams and technical product managers to produce high-quality technical content for Amazon Relational Database Service (Amazon RDS) users.

Key responsibilities:

  • Drive documentation planning with engineering teams.
  • Independently follow designs and standards to develop and deliver documentation for AWS products.
  • Work as part of a team to produce conceptual, how-to, and API reference documentation for AWS products.
  • Help define writing projects and determine priorities.

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

BASIC QUALIFICATIONS

  • A minimum of 5 years as a technical writer in a relevant field
  • Strong written and verbal communication skills
  • Experience designing and delivering database administrator and developer documentation
  • A degree in computer science, technical writing, or a related field highly desirable
  • Experience working with SQL
  • Experience working directly with development teams

PREFERRED QUALIFICATIONS

  • Experience with XML-based publishing systems
  • Experience with web services and related technologies
  • Experience working with a programming language
  • Strong attention to detail
  • Strong interpersonal skills
  • Passion to thrive in a fast-paced, ever-changing environment
  • A proactive and open-minded attitude toward resolving problems and delivering results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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