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The AWS Documentation team is looking for a technical writer to document tools that set new standards for data analytics and Amazon Redshift. We are innovating the way how users view, manage and analyze data on a massive scale and how they collaborate with others.

Ideally, you have a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. Any experience you have with web services, Linux, XML, and GIT is also a bonus. While we don’t expect you to be an expert in these areas, we hope you are excited to learn about them.

This position is open to candidates for the Palo Alto and Seattle locations, and remote candidates on the US west coast. Candidates near other AWS offices such as Austin, TX and Arlington, VA may also be considered.

In our team, you will have a direct impact on one of the newest and most exciting services in AWS. In this role, you'll create getting-started guides, online help, in-depth documentation on product features, and API reference materials. You'll also continuously improve existing documentation, based on customer feedback. Your work will directly contribute to customer success, enabling them to build solutions using AWS services.

In this role, you'll work directly with development teams in a cross-functional, distributed environment. You'll need a technical background that enables you to work effectively with software development engineers, product managers and program managers. In addition, you'll need excellent communication skills, and a demonstrated ability to deliver high-quality technical publications.

Key Responsibilities:

  • Drive documentation planning with engineering teams
  • Follow our style guides and standards to deliver high-quality content for AWS customers
  • Write or edit sample queries and command line examples

** For more information on AWS, visit http://aws.amazon.com. **

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. We have both the technical background and the writing background that enable our team to deliver high-quality technical documentation. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product developers to learn the inner workings of AWS services so that we can managers to understand our customers’ needs. We partner with software influence design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of

AWS services. We have a formal mentor search application that lets you find a mentor that works best for you, based on factors such as location, job family, and job level. Your manager can also help you find a mentor or two. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

  • A minimum of 3 years as a technical writer in a relevant field
  • Experience working with database products and using SQL
  • Experience designing and delivering developer documentation
  • A degree in computer science or a related field is highly desirable

PREFERRED QUALIFICATIONS

  • Experience with web services and related technologies
  • Experience with ETL, data warehouses, data science, or data analytics products and platforms
  • Familiarity with at least one programming language such as Node.js, Python, PHP, JavaScript etc.
  • Working knowledge of XML. Experience with Markdown and AsciiDoc a plus.
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Strong interpersonal skills
  • A proactive and open-minded attitude toward resolving problems and delivering results
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