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The Amazon Advertising User Experience (AUX) team is looking for a UX Writer with exceptional skills for crafting simple, straightforward, and conversational copy that makes even the most complex concepts intuitive and easy to understand.

As a UX Writer on the AUX team, you’ll help create experiences that allow advertisers of all sizes to effectively promote their brands and products on Amazon. In this role, you’ll partner with product management, UX designers and researchers, and our technical teams to define powerful user experiences that help brands and agencies connect with their customers—globally and at scale—where they shop, read, watch videos, and share online. You’ll define and create standards, patterns, and mechanisms to elevate all of our written content to be crisp, clear, and transparent—whether you’re creating user interface text, tips, notifications, or insights.

Amazon is investing heavily in building a world-class advertising business, and we’re responsible for defining and delivering a collection of self-service advertising products that drive discovery and sales. We deliver billions of ad impressions and millions of clicks daily, and we’re breaking fresh ground to create innovative global products. Because successful advertising starts with a great customer experience, our team works backwards from the shopper to meet the needs of our advertising customers.

About You

You're a precise communicator with a discerning ear for voice and tone, and you have the ability to ruthlessly eliminate the unnecessary. You’re obsessed with understanding the nuances of how our customers think, and you fiercely advocate on their behalf for the best possible solutions. You strive to ensure that customers have the right information—presented in perfect harmony with the visual and interactive design elements of the UX. You quickly gain expertise in the products and services to which you provide content, using them with the mindset of the customer. You proactively gather data to inform your decisions and demonstrate sound judgement when faced with ambiguity. You identify opportunities and risks, escalate effectively, and ensure resolution.

Key job responsibilities

  • Collaborate with UX designers, product teams, and researchers to craft and hone advertiser-facing language across a variety of contexts–from UI components to conversational building blocks.
  • Translate a long-term vision into user-centered tenets, success metrics, initiatives, user stories, and content.
  • Raise the bar for interface communication within the product. Drive new processes and mechanisms to establish a consistent, unified approach and drive alignment on voice and tone.
  • Own the microcopy for multiple products in partnership with design, development, product management, and marketing to ensure the overall strategy meets both product goals and customer needs.
  • Anticipate customer needs based on their objectives and explore innovative solutions to customer issues.

BASIC QUALIFICATIONS

  • 3+ years of design experience
  • An available online portfolio
  • Bachelor's degree

PREFERRED QUALIFICATIONS

  • Experience with digital advertising solutions or enterprise products
  • Experience writing for products with global reach.
  • Excellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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