Technical Writer, CloudFormation, AWS Documentation

Would you like to join a team focused on producing high-quality technical content for one foundational product of Amazon Web Services (AWS)? As a member of the AWS CloudFormation service documentation team, you’ll be responsible for creating a wide range of both admin- and developer-focused content (such as getting started guides, conceptual overviews, tutorials, and API references) for CloudFormation, as well as for its vibrant ecosystem of open-source framework and tooling.

CloudFormation’s ‘infrastructure as code’ framework enables users to deploy and manage resources from numerous AWS services as a single, centrally-control unit. It helps you leverage a wide range of AWS services such as Amazon EC2, Amazon SNS, Elastic Load Balancing, and Auto Scaling to build highly reliable, highly scalable, cost-effective applications in the cloud without worrying about creating and configuring the underlying AWS infrastructure.

Key job responsibilities

• Work as part of a team to produce conceptual, how-to, and API reference documentation for AWS products.
• Help define writing projects and determine priorities.
• Track and prioritize multiple responsibilities and deliverables
• Communicate quickly and effectively across multiple teams and channels to keep partners informed
• Act as a point of contact and resource for others regarding specific publishing processes and tools
• Maintain internal documentation for those publishing processes and tools

A day in the life

AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

About the team

The AWS Documentation team writes and provides support for a diverse audience consisting of developers, DevOps professionals, IT professionals, technical program managers, and scientists. On behalf of our customers, we do much more than just write the docs. We innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can influence the design and the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.

We have a formal mentor program so you can find a mentor that works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace and learn from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

BASIC QUALIFICATIONS

• Degree or certification in a relevant technical field or equivalent experience
• A minimum of 3 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals

PREFERRED QUALIFICATIONS

• Strong written and verbal communication skills
• Experience working with XML, markdown, or HTML
• Familiarity with using and following a style guide
• Experience using content publishing tools to write, format, manage and publish technical content on the web
• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
• Experience working directly with software engineering teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.