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Amazon’s Data Centers are industry-leading examples of innovation in the areas of space utilization, energy efficiency, and cost-effectiveness. We are known for our speed to market and reliability. We are the global team responsible for the design and operation of critical industry-leading Data Centre facilities throughout the world.

Our Product Engineering and Design Teams are at the forefront of creating and delivering the most innovative products to our customers and are known for being diverse and upbeat while changing the face of Cloud Computing. We continue to grow and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. At Amazon, we do highly support continued learning opportunities and focus on continued employee development.

Amazon has a global presence therefore domestic and international travel may be necessary. Teamwork is absolutely necessary for us to accomplish our goals. You will be working with internal groups as well as external suppliers and consultants including utilities, manufacturers, vendors, and contractors. If you are a creative, smart and driven individual that enjoys working with complex problems and in teams we want YOU!

We are looking for a technical writer to support data center design and products documentation, develop process documentation, and design and implement content management solutions using tools such as MadCap Flare or like. This includes gathering customer requirements, understanding the business needs, and designing solutions that meet them.

The ideal candidate shows a serious obsession with customers. They have broad experience working on global, cross-functional content programs, and they have team leadership, program management, or project management experience. This person also has excellent written and verbal communication skills with demonstrated leadership in delivering business results while working in an ambiguous and rapidly changing environment. They have strong data analytics skills and are comfortable working with Excel to identify trends and insights. Experience working within a team to deliver complex solutions is key.

Key job responsibilities

  • Provide and implement an industry-standard XML authoring system/content management solution for managing and maintaining all data center-specific design and product documentation
  • Support efficient and effective authoring by making it possible to reuse content across different design types
  • Work with cross-functional teams on writing, updating and delivering concise design documentation
  • Support document change process and periodic release of design documentation
  • Implement document template and standardization across the entire data center infrastructure product line
  • Review all technical documentation being issued by the product and design teams, including but not limited to narratives, drawings, sheets, specifications, user manuals, troubleshooting guides etc.
  • Manage a central repository for all technical documentation, access control etc.
  • Develop and manage graphical user interface to overlay over content databases
  • Independently follow designs and standards to develop and deliver conceptual, how-to, and API reference docs for AWS products
  • Support release management team with a quarterly publication of basis of design (BoD) documents.
  • Support product engineering organizations with effective writing, creation and standardization of product documentation.
  • Developing and setting standards for engineering document control, and best practices. Drives process improvements across multiple organizations
  • Controlling the numbering, naming, filing and formatting of all documents issued
  • Developing document tracking process
  • Creating document lists
  • Work on concurrent projects in multiple geographical locations
  • Work with internal Civil, Structural, Architectural, Mechanical, Electrical, Plumbing (CSAMEP) design teams for product and BOD document content

BASIC QUALIFICATIONS

WE LOVE DATA so please apply with your detailed CV which demonstrates the specific tasks you carry out as part of your current and previous roles!

  • Degree in Computer Science, Mathematics, a related field, or equivalent experience
  • Experience using content publishing tools to write, format, manage and publish high-quality content
  • Proven ability to learn new technologies quickly
  • Ability to write example code: Python, C++, R, or another programming language
  • Experience working with XML, markdown, rst, or other markup languages
  • Familiarity with using and following a style guide
  • Experience with cloud computing/web services or related areas

PREFERRED QUALIFICATIONS

  • Experience blogging or creating websites
  • Experience fixing customer tickets, GitHub pull requests and issues, or an equivalent workflow for incident management
  • A proactive and open-minded attitude to resolving problems and delivering results
  • Strong written and verbal communication skills
  • Strong troubleshooting skills
  • Strong interpersonal skills
  • Strong attention to detail
  • Ability to thrive in a fast-paced, ever-changing environment

The pay range for this position in Colorado is $86,300 - 151,000 /yr.); however, the base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on the market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.

Interested? Apply for this role USD $86k-151k annual Apply
Amazon Web Services (AWS)
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