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As a Technical Writer on the WWSO Solutions Product & Technology team, you will work within a stellar global team of Solution Architects, editors, and content strategists to publish Guidance content (prescriptive architectural diagrams, sample code, and technical content) to the AWS Solutions Library. What makes this role exciting? It’s a great opportunity to partner with like-minded individuals who are similarly obsessed with helping our customers build their success on AWS. In this role, you will work with solution builders, subject matter experts, and content strategists to create digital assets that help customers solve their common business and technical challenges using opinionated guidance from AWS. You will use your writing and editorial expertise to ensure that all written materials for Guidance assets meet brand standards, as well as program standards for consistency and accuracy. And your knowledge of SEO best practices will optimize content for search.

The ideal candidate has excellent writing, editing, time management, and communication skills. You bring a critical eye in support of what our technical customers need. You understand the need to balance perfection with the speed of delivery, and are able to apply the right level of editing as needed. You understand how to deliver content well-optimized for search engines. You are curious and enjoy learning new technologies. As a strong collaborator, you have a backbone and advocate on behalf of our customers, yet you are able to commit and disagree when needed. Your technical background enables you to interact effectively with Solutions Architects and other technical roles. We provide a safe environment to explore, experiment and iterate in support of better customer experiences.

Key job responsibilities

  • Review, edit, and revise content from the Solutions Architect to meet AWS brand standards and maintain consistency across all Guidance assets
  • Stand in for the customer in making sure that all the content you review is clear, concise and understandable to customers in terms of both intent and scope
  • Optimize content for search engines
  • Help define efficient processes that streamline the way we work
  • Collaborate with team members to derive insights from data, and recommend content changes as needed

About the team

We are a data-driven, customer-obsessed team that works fast to deliver outstanding results in a supportive and highly collaborative environment. You will be joining a new team and helping it scale to the needs of the business.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • At least five years of experience as a technical writer or technical editor in the software field
  • Exceptional writing, editing, collaboration, and communication skills
  • Ability to thrive in a fast-paced, agile environment
  • Experience optimizing content to increase organic traffic

PREFERRED QUALIFICATIONS

  • High-level understanding of cloud computing, IT infrastructure, and different programming languages
  • Experience working in a CMS platform; Adobe AEM a plus
  • Experience using web analytics to measure content performance and identify actionable insights
  • Experience working successfully in teams and helping others in your team succeed
  • Bachelor's degree in English, technical writing, or related field, or comparable job experience
  • Demonstrate project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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