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Technical Writer, Knowledge

Amazon Web Services (AWS) Seattle, WA
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Job description

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully-featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.

As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.

Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with our SMEs to create knowledge articles for our customer-facing Knowledge Center, and identify areas of improvement within the customer experience. You will play a significant role in the development of a successful and effective global AWS Support team.

The primary responsibilities for a Technical Writer include:

  • Write and edit end-user and internal-user knowledge base content describing AWS Services and troubleshooting processes.
  • Collaborate with AWS Support Engineers and continuous improvement experts to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
  • Work directly with development teams and AWS Support stakeholders to produce world-class knowledge base articles.
  • Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
  • Create, maintain, and edit knowledge base articles that are used by a wide audience with varying skill levels.
  • Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
  • Manage all aspects of the documentation process—from planning to content maintenance.

BASIC QUALIFICATIONS

  • 3+ years of experience as a technical editor or writer of technical documentation.
  • 2+ years of experience creating and delivering content publication plans, managing multiple schedules and projects.
  • Demonstrated experience working with style guides.
  • Bachelor’s degree from an accredited university or have 4+ years equivalent industry or military experience.

PREFERRED QUALIFICATIONS

  • Possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience.
  • Have experience working on technical content for developers, DevOps professionals, and end-users.
  • Have experience working with technical customer service organizations.
  • Be familiar with AWS services.
  • Have knowledge management experience.

AWS Support values diversity of thought and wants to grow by hiring people with a wide range of backgrounds, cultures, and experiences that allow us to continue innovating for complex problems. If you are interested in shaping the future of Amazon AWS Support organization, apply to learn more about this exciting opportunity. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request accommodation, please visit https://www.amazon.jobs/en/disability/us.

Salary range Not specified
Date posted 23rd August 2021
Commitment Full-Time
Place of work Seattle, WA
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