UX Writer

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and partnerships that represent significant business building opportunities both in terms of driving revenue and customer impact. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment & commerce solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The UX Team at Amex Digital Labs is responsible for driving and supporting the research, copy, design, and accessibility needs for a broad range of critical initiatives across e-commerce solutions, peer-to-peer payments, generative AI, digital identity, and other emerging technologies.

We're looking for a UX Writer to join our team to work closely with designers, researchers, product managers, and engineers to bring American Express' world-renowned customer service to life through straightforward, accessible, customer-centric content. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.

How will you make an impact in this role?

• Partner with product teams to create the vision and strategy for our customer-facing content; Drive cohesive narratives across multiple platforms and touch points, ensuring a smooth user experience.
• Collaborate with designers, researchers, and other key stakeholders throughout the UX design process to write and test user-focused solutions that optimize the user experience. Apply a deep understanding of business requirements and tech constraints to inform written content, ensuring content vision aligns with product goals and objectives.
• Develop, write, and edit all written text the user encounters to guide them in completing the desired action.
• Review content to ensure it adheres to UX writing best practices, brand strategy, brand guidelines and accessibility standards. Lead initiatives that support product teams in improving their UX writing skills, including: developing a Digital Labs-specific style guide; analyzing current/past products and recommending UX-driven changes to benefit the end user; frequently communicating best practices and leading coaching sessions
• Provide guidance to product teams on accessibility best practices, including alternative text, page titles, and link text. Lead with an external perspective to inform our content strategy; Continuously share external learnings with the product teams and propose new ideas that will help us push the boundaries for our users

Minimum Qualifications

• Minimum 5 years of experience in a UX organization.
• Is more of a strategic thinker, less of a blank-filler. Advocates for the end user. Clearly articulates how copy addresses objectives and solves problems. Skilled at proofreading and editing complex content for overall clarity and alignment with brand guidelines and user experience objectives. Is a champion for collaboration, early and often. Pivots quickly and supports several projects simultaneously. Strong understanding of consumer behavior and digital trends across categories. Exudes positivity, requires minimal supervision, and has a strong work ethic. Is an ambassador for UX writing, playing a key role in helping this growing team reach its potential. Considers content with accessibility in mind – ensure that the overall UX can be navigated by all types of users. Communicate clearly and openly with external partners and stakeholders, including GCO and LOBCO, to back UX decisions with clear insights and proven benefits to the user. Experience in working with technical and product development teams is a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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