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Customer Engagement Content Marketing Manager

Amplify Brooklyn, NY
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Job description

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.

Amplify's Customer Engagement team is looking for an experienced content manager to support the creation and ongoing management of content, ensuring Amplify’s customers are informed of important and relevant updates for back to school. This person will collaborate with contributors and subject matter experts to define project scope and content requirements. The Content Marketing Manager will be responsible for writing and publishing external copy and collateral. 

Responsibilities of the Content Marketing Manager:

  • Documentation:
  • Coordinate with stakeholders to write user-friendly documentation on the use of Amplify programs and systems. 
  • Collaborate with the product and engineering teams to ensure user documentation is accurate and relevant.
  • Coordinate with stakeholders to write accurate and engaging customer-facing communications
  • Assist in the implementation of annual marketing and communications plans for our existing customers.
  •  Project Management:
  • Coordinate, organize, and prioritize multiple projects in a fast-paced environment to deliver system enhancements and process improvements on time and on budget.
  • Collaborate with key partners, subject matter experts, product owners, and developers to define project scope, complete project deliverables, and direct deadlines.
  • Build project artifacts such as project plans, user stories, requirements, flowcharts, test scripts, etc.
  • Ensure resource availability and allocation, proactively identifying potential project risks.
  • Prioritize and manage multiple competing projects, deadlines, and contributor relationships.

Basic Qualifications of the Content Marketing Manager:

  • Bachelor’s degree or equivalent experience
  • Proven experience with Microsoft Office and Google Suite 
  • Strong technical skills
  • Strong writing and editing skills in alignment with AP style guidelines
  • Experience in writing, editing, and producing highly effective documentation
  • Minimum 5 years of experience in project management
  • Excellent customer service and problem-solving skills

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

Salary range Not specified
Date posted 21st July 2021
Commitment Contract
Place of work Remote (United States)
Additional information
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