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Sr Content Strategist, Digital Platform

Braintrust San Francisco, CA
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Job description


Braintrust is the only network that gives in-demand talent all the freedom of freelance with all the benefits, community and stability of a full-time role. As the first decentralized talent network, our revolutionary Web3 model ensures the community that relies on Braintrust to find work are the same people who own and build it through the blockchain token, BTRST. So unlike other marketplaces that take 20% to 50% of talent earnings, Braintrust allows talent to keep 100% of earnings and to vote on key changes to improve the network. Braintrust is working to change the way freelance works – for good.

  • ESTIMATED DURATION: 40h/week - Long term

What you’ll be working on

A common purpose guides: to help make financial lives better by connecting clients and communities to the resources they need to succeed. Our client’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. They are a multi-disciplinary design organization with expertise across product design, content strategy, copywriting, user experience, conversational/AI design, creative direction, UX research and user testing, design program management, production design and design technology. The team is constantly defining, iterating, solving problems and working together to find ways all their digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching individual needs and preferences.

What You’ll Do In This Role

You’ll apply your extraordinary command of the written word to the ever-changing challenges of our client's digital landscape. Collaborating with a team of design, product and content experts, you’ll write sharp copy that helps make their customers’ financial lives easier. You’ll also:

  • Develop and polish content that blends seamlessly across their digital products, applying their existing style, brand and tone guidelines and making them even better along the way
  • Tell stories, drive crisp and cohesive narratives for digital experiences that engage users, and enable them to complete tasks -- collaborating with multi-disciplinary product designers to present compelling imagery and language
  • Create content every step of the way – from early ideation to digital delivery including content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems
  • Digest content, design and business requirements quickly and use them to guide your work
  • Willingly take on the challenge of writing and revising until all stakeholders are satisfied
  • Participate in a collaborative ecosystem where they give and get helpful feedback every day
  • Work on a few projects at once, manage your time, keep up with evolving details and meet or manage stakeholders’ expectations
  • Evaluate and benchmark best practices and best-in-class digital experiences
  • Engage effectively with people across the bank, partnering with a diverse set of project stakeholders including product managers, engineers, and business partners

You’re a Person Who Has (required Skills)

  • 3+ years of industry experience as a content designer, content strategist, UX writer or copywriter
  • The receipts: a record of working with cross-functional product development, content and design teams to ship customer-facing digital products
  • Experience writing and shaping many different kinds of content across systems, user, eCommerce and transactional experiences, including copy for apps, responsive web and websites
  • A working knowledge of the AP Style Guide, WCAG 2.1 standards and a keen eye for typos
  • Contribute to and follow editorial and tone standards
  • A portfolio of work samples that you’re proud to share
  • A solid understanding of user-centered design and rapid ideation processes (e.g., Agile, Lean UX)
  • Experience using quantitative and qualitative data to inform and inspire content choices
  • Working knowledge of common content management systems

And you are a person who:

  • Solves problems without being asked
  • Brings a strong work ethic to every project
  • Resolves issues effectively and calmly
  • Achieves results and manages time well
  • Builds and nurtures strong relationships and fosters a diverse and inclusive environment
  • Loves to learn and has an aptitude for new design and technology skills
  • Demonstrates strong listening, communication and presentation skills
  • Adapts quickly and positively to change

You’ll be better prepared if you have (desired skills)

  • Experience with Jira, and Confluence using Content Management Systems (CMS)
  • Experience collaborating through Sketch, InVision, and other common design tools
  • General knowledge of AI and its applications
  • Experience with writing and managing content for Conversational UI and Voice UI systems
  • Financial services experience
  • Proofreading or editing experience

Apply Now!


Qualified candidates will be invited to do a screening interview with the Braintrust staff. We will answer your questions about the project, and our platform. If we determine it is the right fit for both parties, we'll invite you to join the platform and create a profile to apply directly for this project.

C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Salary range USD $90 to $100 hourly
Date posted 24th January 2023
Commitment Contract
Place of work Charlotte, NC
Additional information Los Angeles, CA | Seattle, WA | Hybrid
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