Technical Writer

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

As a Technical Writer at Branch, you’ll utilize your technical expertise to improve our documentation with a large focus on enabling development teams to utilize the Branch platform to its full potential. Our documentation is essential to the developer experience, and usability & efficiency is at the top of our priority.

We are seeking someone with a strong technical foundation in mobile SDKs and APIs, an empathetic end-user mindset, and a sense of curiosity to understand the product. You’ll work closely with product/engineering teams, subject matter experts, and broader GTM teams to fully understand the need for proper documentation. Branch’s documentation site includes user guides, developer docs, FAQs, and partner docs. As a Technical Writer, you’ll own all relevant documentation within your domain of expertise.

As a Technical Writer, you’ll get to:

• Take ownership of Branch’s developer documentation to support developers working on the most popular mobile applications.
• Develop methodology and processes to maintain a clear and consistent writing style and voice across all documentation.
• Partner with Product Managers, Engineers, and Marketers, to ensure new products are documented in a timely manner.
• Collaborate with GTM team members to ensure that documentation fits within Branch’s larger ecosystem of educational offerings.
• Review and document SDK and API code samples, recipes, user guides, and tutorials.
• Define and track documentation quality metrics and use them to help prioritize work.

You’ll be a good fit if you have:

• Full English proficiency in written and verbal communication with writing samples to share.
• 2+ years of API and SDK documentation experience.
• Familiarity with mobile development Android and iOS.
• The ability to understand and explain complex systems from the developer user perspective.
• The ability to find and identify typos and grammar mistakes.
• Experience with Github and Markdown.

A little bit about us: 

• Branch has raised more than $667M from investors such as NEA, Founders Fund, and Playground Ventures. 
• We are headquartered in Palo Alto, CA with offices around the globe.
• Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
• In 2022, we were recognized as one of Forbes' Best Startups and certified by Great Places to Work.
• We have more than 3 billion monthly users and are partnered with over 100,000 apps.

If you think you’d be a good fit for this role, we’d love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can’t wait to show you what we have to offer!

Please note that Branch's COVID-19 vaccination policy requires all team members who will be working from one of our offices or will be attending company events to be fully vaccinated against COVID-19, subject to qualifying accommodation requests. 

Candidate Privacy Information:

For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.