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This position is responsible for leading others to create, curate, use, and deliver end-user technical documentation for high-tech IT audiences, which must be accurate and developed in an Agile team setting. Mentors others in producing accurate content that complies with standards and is audience-appropriate.

Skills & Competencies

  • Author, edit, test, and deliver content.
  • Author audience-appropriate content.
  • Revise and restructure existing content to improve usability.
  • Perform independent research to understand a product and the needs of customers and stakeholders.
  • Communicate clearly and effectively with peers, colleagues, customers, and project teams.
  • Set priorities and escalate issues appropriately.
  • Effectively lead a writing team and coordinate communication with one or more project teams.
  • Proactively identify problems and propose solutions.
  • Demonstrate mastery with tools including Adobe Experience Manager, Github, Microsoft Office, Confluence, Author-it, Acrolinx, and other industry products and technology including operating systems, programming concepts, and source control.

Key Responsibilities

  • Content Creation and Management
  • Partner with stakeholders, customers, and Agile teams to design, create, test, curate, and deliver accurate, clear, and concise technical content for one or more products that are appropriate for multiple audiences as part of multiple Agile teams.
  • Participate in peer reviews for own and others' work.
  • Collect, analyze, and share data to improve the customer's experience by improving the quality of a product's content.
  • Define and advocate for multi-year content roadmaps for one or more products.
  • Advocate for content the customer can find and use easily, including championing department initiatives to provide quality content (such as lean content).
  • Review the user interface (UI), partner with user experience (UX) designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
  • Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
  • Function as a subject matter expert for products.

Leadership

  • Develop and implement efficient ways to manage work and overcome roadblocks to meet deadlines.
  • Responsible for own professional growth and development by staying current with department and industry standards, understanding products, customers, and competitors, meeting training deadlines, and by setting challenging goals for growth.
  • Demonstrate the flexibility to take on new products and assignments as business needs require.
  • Represent the company by attending, presenting, and exerting influence at CA and industry conferences, symposiums, and standards bodies.
  • Communicate, collaborate, coach/mentor, and innovate with others in alignment with core values.
  • Leverage partnerships with other departments (such as Education, Marketing, and Product Management) to understand and improve the customer's experience.
  • Lead content initiatives across multiple Agile teams.
  • Mentor teammates, coordinate the work of multiple content authors when assigned as team lead, and help others manage their work and meet milestones.
  • Interact with cross-functional stakeholders to understand their function and business needs concerning technical content

Enable Agility

  • Be a role model for Agile team participation by actively participating in all aspects of Agile development, including ceremonies, planning, and end of sprint demos.
  • Participate in setting, meeting, and reviewing team commitments for both Agile and writing teams.
  • Proactively drive improvements and solutions by using a well-developed understanding of assigned products, customers, competitors, standards, tools, and processes.

Typical Role Definition Professional Staff

Professional Staff. A senior-level professional role. Evaluation, originality or ingenuity are required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource for others to resolve complex problems and issues. Instructions are generally provided in general terms. May take on project lead role as required. 

Job-Specific Authority and Scope 

  • Generally works without consulting their manager.¬†
  • Independent decisions are made daily.¬†
  • Examples of typical decisions without manager consultation:¬†
  • Determines how content is structured for a product.¬†
  • Coordinates work assignments for a writing team.¬†
  • Determine content needs for a variety of audiences.¬†

Business Travel and Physical Demands

  • Business travel of approximately¬†10 percent yearly can be expected for this position, determined by need and project locations.¬†
  • Physical demands:¬†Office environment. No special physical demands are required.¬†

Education

  • Bachelor's degree in English, Technical Communications, or global 4-year equivalent in a related field is REQUIRED. Master's degree preferred; special consideration given to technical, engineering, or computer science degree holders who can demonstrate composition and technical writing skills.¬†

Work Experience

  • Typically 10 or more years in an industry-related role. Typically has worked in technical communication, technical support, system administration, or product development type roles with heavy exposure to engineering.¬†

If you are located outside the USA, fill out a home address as this will be used for future correspondence.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

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