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Location: Flexible - Wolverhampton, Tewkesbury or Chipping Sodbury

Salary: Competitive salary depending on experience

If you are an experienced content design professional, somebody who enjoys building relationships, has strong attention to detail and specialist experience in user-centred content design - you belong at Bromford.

For us, great content is key in helping our customers and colleagues thrive, and the most rewarding part of your role is knowing that you’ll play a part in helping us provide safe, secure and warm housing to over 100,000 people. It’s much more than putting a roof over someone’s head. It’s about building trust, building relationships, and enabling all kinds of people to achieve more, chase their ambitions, and build a brighter future for themselves.

As a content designer, we need you to produce simple, concise and inclusive content which is easy for customers, colleagues and other stakeholders to understand and act on. You’ll ensure information and advice is readily available online, enabling key audiences to efficiently self-serve.

To be successful, you’ll support content owners and subject matter experts to understand who their users are, the user needs and how to ensure users get the info they need quickly and easily, working with them to turn complicated processes and polices into knowledge articles, all in line with our design system, brand and style guide.

Alongside another content designer and the wider brand and digital, and transformation teams, you will take a proactive approach to establishing content requirements across the business. You’ll also support UX colleagues in helping ensure the best journey for our customers through great content, across mediums such as our customer portal, emails, SMS and more. From time to time, you’ll also muck in with testing end-to-end processes.

You’ll use analytics, testing and colleague feedback to improve content across our digital portfolio, working with our web team to establish service principles based on credible user research. You’ll flag updates to our style guide, working with team members to implement and manage an ongoing content review programme. You’ll provide copywriting and content support, as required, and work with the web team to identify, flag and troubleshoot bugs within the systems that support content management.

As a content designer, you’ll bring:

  • A minimum of three years of writing for the web
  • A sound understanding of user-centred design
  • Proven experience in using analytics, user research and user feedback to define and improve content
  • Proven experience of managing relationships with stakeholders
  • Experience in working with a content management system (a bonus if this includes ideally Microsoft Dynamics 365 CE)
  • Strong copywriting skills
  • Knowledge of channels and content types, to enable you to recommend the best way to communicate information 
  • Ability to identify users and what their needs are, based on solid evidence and research
  • Ability to translate user stories and propose design approaches or services to meet these needs, including the design of content to meet user needs
  • Basic understanding of HTML
  • Strong attention to detail, with an analytical mind and outstanding problem-solving skills
  • Ability to build and maintain relationships to ensure the best outcomes and speedy issues resolution
  • Strong project management and organisational skills
  • An agile working approach, at ease with rapidly changing deadlines, workload and goals
  • Commitment to our DNA and be a great ambassador for Bromford.

If you have previous experience as communications specialist, comms specialist, communications content specialist, internal communications specialist, communications officer, or something similar, it would be great to hear from you.

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

Closing date for applications is 16th June with interviews taking place w/c 21st June.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Click here to see the full list. 

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.

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