Chatbot Content Designer

Capgemini Paris, FR
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Job description

Job Title: Chatbot Content Designer

Job location: Atlanta, Dallas, Houston, Chicago, or NYC

Job Description:

A conversational designer is responsible for the entire user experience of a chatbot, defining the chatbot's purpose, designing its user experience and content strategy, creating a conversational flow, and testing and iterating on it until everything works perfectly.

Key Responsibilities

  • Mange a chatbot knowledge base, ensuring accurate, consistent, and trustworthy content.
  • Conceptualize and iterate on high-quality end-to-end designs for conversational end-user interfaces and content.
  • Apply a broad range of skills to envision, design, illustrate, specify, test, and validate conversational behaviors.
  • Own every stage of the conversation design process, from research and design mapping to implementation.
  • Create natural dialog flows, wireframes, and templates that clearly convey a conversation architecture.
  • Provide optimization, track efficacy, and present business insights to stakeholders.
  • Document standards, frameworks, processes, and methodology.

Required Skills

  • 3+ years of work experience in conversation design for consumer products and services.
  • Fluency in English (both verbal and written).
  • Excellent writing skills.
  • Experience with conversational design (sketching, mocking up, evaluation), conversational response writing that aligns with the best practices and brand guidelines, and related technologies (NLP, adaptive cards, etc.).
  • Chatbot design experience with Microsoft Chatbot Framework, OpenAI, or other chatbot services.

Life at Capgemini

Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.





Primary Location




Salary range Not specified
Date posted 19th February 2024
Commitment Full-Time
Place of work Atlanta, GA
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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