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Shape our future as Lead Content Designer

We are looking for an experienced practitioner in content design and content strategy with broad industry experience ready to lead our Content specialism within Capita Consulting’s Experience and Service Design (XD) team.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

You will be proposing, guiding, and delivering best practice content design and strategy programmes for our clients. You will be responsible for setting strategic direction for Content as a specialism, developing human-centred content methodologies, processes, and strategies. The role also involves working alongside the UX, Service Design and User Research specialisms to support the Experience and Service Design Capability Leader to set processes, practice and strategy within the wider XD team.

  • Leading and overseeing the delivery of the content stream of projects, guiding teams in the assessment and redesign of systems and services, and ensuring they take a holistic human-centred approach
  • Advocating best practice content design methods and tools, coaching other team members in how to apply them
  • Working with clients and members of the wider Capita organisation to understand their needs, communicating how our team can help them, and developing proposals to help them achieve their objectives
  • Building & mentoring a content team, as well taking a leading role in the selling and profitable delivery of projects
  • Taking a leading role in the culture and growth of the wider Capita Consulting XD capability

What we’re looking for:

  • Developing content strategies that meet organisations’ objectives
  • Proposing, delivering and iterating user-centred content design approaches and solutions to solve large-scale, complex, and challenging projects
  • Working with senior stakeholders and clients to influence strategy
  • Championing human-centred, accessible content design
  • Experience working in agile project teams and as part of multi-stream change programmes.
  • Excellent interpersonal skills with the ability to work collaboratively with a broad range of internal and external stakeholders
  • Strong commercial awareness


Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 3 years for Security Clearance.

What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact  for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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