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Center 2 (19050), United States of America, McLean, Virginia

We are currently seeking a UX Content Strategist to join our team. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator, a storyteller, and are curious how users interpret your words, and if you embrace an environment where you can experiment, learn, and change banking for good, we would love to hear from you.  

You’ll be a great addition to the team if you bring the following:

  • Experience identifying and interpreting writing styles and defining your audience
  • Strong presentation presence and storytelling skills 
  • Deep understanding of visual design conventions 
  • A keen eye for grammar 

What You’ll Do: 

This role will be taking technical, dense subject matter and making it human-centered. You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

  • Collaborating with technology, product, and business teams to uncover customer and business needs - then working with visual designers to translate those needs into intuitive and engaging digital experiences
  • Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience 
  • Advocating for the customer through human-centered design methods, ensuring our products speak their language
  • Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy 
  • Embracing and advocating for an experience mindset - this is as important to the work as the results

Discovery & Delivery

  • Working with the Research team to understand customer needs and define what information is needed throughout the user experience through card sorting and tree testing, as well as usability and empathy studies 
  • Developing a language style guide to act as a “source of truth” for the Design and Research teams
  • Creating new and revising existing content experiences, and guiding visual designers in the process
  • Ensuring all content in our business portfolios is clear, easy to understand, and written in natural, user-centered language in a consistent voice and tone
  • Partnering with Product + Design to co-own and drive content that meets Capital One’s Editorial + Brand Standards
  • Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines
  • Working with several different work-stream leads to ensure a consistent, cohesive content strategy throughout the entire platform experience

Basic Qualifications

  • At least 3 years of experience in UX content, product writing, journalism, content creation, editorial, or information architecture disciplines

Preferred Qualifications

  • Experience with content creation for cross-channel experiences
  • Familiarity with working in an established design system
  • Master’s degree in English, Technical Writing, Communications, or another humanities-based field
  • 5+ years of experience in UX content or product writing. We will also consider copywriters, journalists, creative writers, technical writers, and information architects, who can demonstrate human-centered design principles.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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