At Capital One, we don’t just hire people - we invest in them. We’ve worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors, dreamers, and doers. And we’re not your typical bank; we’re on a mission to change banking for good by bringing ingenuity, simplicity and humanity to the work we do. Antiquated legacy platforms have no place here; we’re building a leading information-based technology company where you’ll be partnering with other talented people across the organization on complex projects, contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit, and we succeed only when they do.
We are looking for an experienced UX Writer (Senior Associate) to join our Experience Design team in transforming the overall experience into a more accessible and understandable one for our audience. Our team is at the forefront of enriching our customers’ digital experiences and representing the voice of our customers. Your audience is Canadians who are building or rebuilding their credit; people who may require financial education and assistance with creating a better financial future for themselves. Your work will have a direct impact on how we communicate with both our customers and prospective customers. If you’re keen on helping to lead the way in crafting simple, conversational and persuasive copy that removes all guesswork, then we’d love to talk with you.
Education and Experience
Capital One is adopting a flexible hybrid working model - one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.
At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to a flexible hybrid will be guided by local government and health authority guidance.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.