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At Capital One, we don’t just hire people - we invest in them. We’ve worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors, dreamers, and doers. And we’re not your typical bank; we’re on a mission to change banking for good by bringing ingenuity, simplicity and humanity to the work we do. Antiquated legacy platforms have no place here; we’re building a leading information-based technology company where you’ll be partnering with other talented people across the organization on complex projects, contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit, and we succeed only when they do. 

We are looking for an experienced UX Writer (Senior Associate) to join our Experience Design team in transforming the overall experience into a more accessible and understandable one for our audience. Our team is at the forefront of enriching our customers’ digital experiences and representing the voice of our customers. Your audience is Canadians who are building or rebuilding their credit; people who may require financial education and assistance with creating a better financial future for themselves. Your work will have a direct impact on how we communicate with both our customers and prospective customers. If you’re keen on helping to lead the way in crafting simple, conversational and persuasive copy that removes all guesswork, then we’d love to talk with you. 

About you

  • You have experience in core skills such as content audits and analyses, content mapping and modeling, content planning and sourcing, conversational design, information architecture, and of course - UX writing
  • You possess a thoughtful, inclusive, and empathetic approach to content design that meets every customer where they are
  • You can create the foundation and lead the way in crafting simple, conversational, and persuasive copy that removes any guesswork 
  • You’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good
  • You have a solid grasp of human-centered design (HCD) practices
  • You value collaboration
  • You have experience creating and maintaining style guides that follow the brand’s voice and guidelines
  • You have experience writing for a design system
  • You can simplify complex concepts for non-finance savvy customers

Key Responsibilities

  • Write clear and concise copy that is intentional and persuasive across all aspects of the digital user experience, from landing pages to error messages to product interfaces
  • Maintain a consistent voice of trust, empathy, and transparency across our products that adheres to our brand guidelines and design principles, while adapting to research findings
  • Build and maintain a UX writing foundation by creating style guides, writing processes, collaborative guidelines, and lifestyle management procedures
  • Write and maintain UX writing guidelines for our design system and its components
  • Apply sound concepts around UI frameworks, modularity, and related concepts to craft solutions that scale
  • Champion and promote the benefits of quality UX writing with key stakeholders throughout the business
  • Work closely and collaboratively with designers, researchers, product teams, engineers, creatives, and brand/marketing to balance user experience with business objectives with a strong focus on the user
  • Collaborate with the legal team to ensure copy is compliant
  • Play an integral role in the quality control process, ensuring brand standards are always upheld
  • Keep up-to-date with best practices in UX content writing, web usability, web design, accessibility and business/industry trends.

Education and Experience

  • Post-secondary school education, preferably in UX, Content and Design.
  • Minimum of 3 years of experience in UX writing
  • Experience with information architecture, page hierarchies, and UX principles
  • Excellent writing skills are a must, with the ability to adapt to our brand voice (writing samples will be required).
  • Experience with major business software applications (Google Workspace/G Suite, Figma, Mural, Adobe Creative Suite, etc.). 

Capital One is adopting a flexible hybrid working model - one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to a flexible hybrid will be guided by local government and health authority guidance.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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