Job description
Senior Content Designer
About the Role
We are hiring a Senior Content Designer to own content strategy and execution for its Full Service in-product experiences. In this role, you'll collaborate with a team of content designers to craft clear, impactful experiences for both customers and tax experts. You will focus on specific product areas while helping to shape the end-to-end narrative for the Full Service.
What You'll Do
- Own and deliver strategic, user-focused content for complex software products.
- Partner closely with designers, researchers, product managers, and engineers to create cohesive experiences.
- Write clear, concise, and engaging content across screens, ensuring the right tone, structure, and voice.
- Balance content with visual elements, information density, and customer benefits to drive clarity and engagement.
- Leverage design strategy, user research, and data insights to inform content decisions.
- Showcase problem-solving skills that drive user satisfaction, conversion, and business impact.
What You'll Bring
- 3-5 years of experience as a UX writer or content designer, specifically for consumer-facing software products.
- Strong collaboration skills working cross-functionally with product design, user research, engineering, analytics, and other teams.
- Proven ability to take initiative—manage projects independently, meet tight deadlines, and incorporate feedback effectively.
- Proficiency with design and collaboration tools like Figma, Sketch, or similar, as well as Google Docs, Sheets, and Slides.
Nice-to-Have Skills
- Experience writing for fintech, tax, or customer service products.
- Familiarity with UX design and user research practices.
Interview Process
Panel Interview (60 minutes):
- 10 minutes: Introductions and getting to know you.
- 20 minutes: Deep dive into 1-2 of your past projects.
- 10 minutes: Discussion on a craft exercise (sent in advance).
- 20 minutes: Q&A.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Portfolio or writing samples showcasing UX content for software products.