Senior Content Designer – Chase Consumer Payments

We’re designing the future of banking. With geographic boundaries vanishing and new forms of fast-moving digital currency gaining momentum, it's an exciting time for you to join Chase's Consumer Payments UX team. We’re at the forefront of this change and have the unique opportunity to shape how these new payment methods will work for our 60+ million customers.

Join us in this innovative space. As a Senior Content Designer, you’ll work closely with partners in design, product, risk, and legal to develop terms, language, and ultimately guidelines for how we will communicate new payment methods to our customers.

 Success in this role comes from understanding the customer and business needs, strong collaboration with peers, thoughtful planning and coordination across product development teams, and taming complexity for our users. Also key is participating in the end-to-end design practice, from upfront research, insights, and strategy, though to ideation, prototyping, testing, and delivery.  

You’re expected to be a strong partner, involved in the prioritization, planning, and decisions leading to customer-facing language that is clear, instructive, and educational.

About you

• You’re passionate about creating innovative, human-centered experiences
• You're a storyteller who knows how to create clear, concise, and engaging content
• You understand design thinking and UX best practices and are a true advocate for the customer
• You’re a problem solver with a knack for simplifying the complex
• You’re excited by working on UX writing challenges
• You’re skilled at building relationships and facilitating cross-functional alignment

Responsibilities

• Develop content requirements in partnership with Product Management and the Experience Design Lead
• Incorporate different kinds of data (research findings, analytics) into content requirements
• Contribute to the structural design of product experience (navigation, labeling, flow)
• Lead adherence in content governance and approvals process
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
• Partner with Product Designers to develop wireframes and iterative prototypes

Required qualifications

• Bachelor’s Degree in relevant discipline (e.g., Digital Communications & Media, Journalism, English,), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring your effort, and executing and expected levels of quality; you don’t need someone guiding you through the work
• Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Software Engineers
• Advanced skills in Content Strategy, UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to crossfunctional Directors

Preferred qualifications

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Demonstrated experience with user-centered and human-centered design approaches
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Demonstrated understanding of how content design connects with broader business value