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🥳 Perspectives 2022 is here! Our content design careers festival Join us!

About us

At Chase, we’re committed to making a difference in our communities and doing what's right for our customers. We’re proud to serve nearly half of America’s households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. 

We’re looking for a Content Designer to help support these efforts. As a member of our Digital Customer Experience team, you’ll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You’ll partner with product, design, research, and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.

About you

  • You’re passionate about creating innovative, human-centered experiences
  • You're a storyteller who knows how to create clear, concise and engaging content
  • You understand design thinking and UX best practices and are a true advocate for the customer
  • You’re a problem solver with a knack for simplifying the complex
  • You’re excited by new challenges and energized by working in a collaborative, team-based environment
  • You’re skilled at building relationships and facilitating cross-functional alignment


  • Collaborate with product, tech, design and research partners to create simple, elegant solutions to complex user problems
  • Partner with stakeholders to develop and define customer needs and business success metrics
  • Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
  • Work with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
  • Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
  • Plan, write and shape digital content (UI, product education, naming conventions, navigation, etc.)
  • Share work across the organization through design reviews, product reviews and more
  • Facilitate workshops with design and cross-functional partners
  • Mentor, coach, and/or manage junior members of the content team


  • Bachelor’s Degree (or higher)
  • Minimum of 7 years’ experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
  • Excellent written and verbal communication skills
  • Thorough knowledge of English language, grammar, spelling, punctuation and usage
  • Experience working with brand standards
  • Proactive, solution-oriented mindset with strong attention to detail
  • Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
  • Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
  • Strong presentation skills and experience sharing strategic rationale with partners, senior leaders, and stakeholders
  • Experience working with cross-functional partners (designers, researchers, product managers, technical and legal/compliance) in an agile environment
Interested? Apply for this role Apply
Visit website New York City, NY
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
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