Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers and builders, on the lookout for creative and driven talent to join the pack.
We are seeking a Senior Content Designer in Boston, MA. The ideal candidate will be an excellent writer and editor who uses content to translate customer and business needs into well-crafted products. You know how to shape the voice of a product and deliver on content that enables pet parents to accomplish their goals in the most elegant and enjoyable way possible.
Chewy’s Content Design team uses words to solve problems and create a cohesive experience across the entire Chewy ecosystem. As a Senior Content Designer, you’ll help pet parents find just the right toys, food, and medicine to help keep them happy and healthy. You’ll support pet parents who are finding their next pet or using veterinarian telemedicine. You will also contribute directly to content design documentation and processes to take Chewy’s content to the next level.
Deliver products and results
You use your expertise in user experience writing and content strategy methods to hone the details while keeping the entire product experience front and center. You can plan your work and identify the right approach to any given design challenge, holding yourself accountable using customer outcomes and business metrics. Your work demonstrates how you push the boundaries of design and product innovation.
You build trust across the team by helping others achieve their goals. Your constructive communication and collaboration style enables you to quickly build consensus and influence people across your team.
Think critically to solve problems
You can identify underlying customer needs and business problems critical to successful communications and a cohesive product. You use storytelling and facilitation to drive alignment. You can clearly articulate the pros and cons of any proposed solution. Your judgment allows you to make smart trade-offs between time and effort to ensure the best possible outcome.
Craft high performing teams
You model and mentor your peers to help us create a high functioning team that is continuously learning and improving design delivery. You coach peers in writing and communication skills you mastered to continuously improve design quality and impact. When you see an issue, you act quickly to resolve or escalate it.
What You’ll Do
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.