Perspectives Conf

Senior Content Designer

CIBC Toronto, CA
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Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

This role supports the Content team at Investor’s Edge (IE), CIBC’s direct investing offering. The Content team is responsible for all client-facing and internal content at IE. The team also writes content for other IE projects. As the Senior Content Designer, you’ll be the editorial lead on an agile or waterfall project team that works on updates to the IE client website. You’ll work as part of a project team comprised of visual designers, user experience designers, QA testers, developers, project managers, the scrum master and others as required, and you’ll oversee all content deliverables

How You’ll Succeed

Content writing and editorial

  • You understand how content affects the client experience. You also understand the need to meet business objectives, and you’re adept at bringing the two sides together. You’ll work closely with visual and UX designers to determine copy placement as pages are designed/created. You have strong UX writing skills and a keen eye for consistency. You’ll work with French translation vendors and content designers from other projects in IE to strategically plan content and ensure consistency in format, style, and terminology. You’ll write and edit copy decks, which include technical and client-facing content, as assigned. You’ll participate in QA testing activities, including copy reviews and addressing any discrepancies. You’ll also help keep the editorial team up-to-date on all editorial aspects of your projects. 

Familiar with agile and waterfall projects

  • You’ll attend regular project team meetings and reviews with visual designers, user experience designers, product managers and developers. You understand where each of these roles fits on a project. You’ll need to be comfortable overseeing the work of your colleagues and providing professional guidance and feedback. 

Content accessibility

  • You know Web Content Accessibility Guidelines (WCAG) and are familiar with accessibility requirements. You have mastered the plain language, and know how to make content accessible for all clients. You’ll work with accessibility subject matter experts to ensure copy meets requirements. You will participate in usability testing activities, either as an observer or to help conduct tests.

Who You Are

  • You can demonstrate extensive experience in a UX writing and/or content writing position within an enterprise-level organization, ideally in the financial services, brokerage, or investment industries. You understand how content affects the client experience, but also understand the need to meet business objectives, and find a way to bring the two sides together. You're a writer and editor who’s equally comfortable with UX writing and creative content. And you have in-depth knowledge of style guides and applying them to written work, and familiarity with web accessibility guidelines. It would be great if you have a BA in English or Journalism, and advanced proficiency in French.
  • You’re a problem solver, a listener, and a team player. You see beyond your job responsibilities and help out where you’re needed. You’re comfortable giving feedback on all elements of a project, even when it is outside your area of expertise.
  • You think outside the box, but understand how to write in a tightly-regulated industry. You have experience in/understanding of the financial services industry, ideally in brokerage and investments, and understand the products and services we offer to our clients.
  • You’re familiar with agile and waterfall project experiences, or eager to learn. You have experience working with visual designers, user experience designers, product managers and developers, and understand their roles on a project.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, a defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.


  • Communication, Financial Services, Microsoft Word, User Experience Design

Salary range Not specified
Date posted 6th March 2023
Commitment Full-Time
Place of work Toronto, CA
Apply now You will be taken to the employer's website to submit your application.
Apply now You will be taken to the employer's website to submit your application.
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