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Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 53+ billion in circulation and supported over $1.9+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs help bridge the legacy financial system and digital currency and blockchain-based finance. Circle’s SeedInvest service brings internet-native fundraising and capital formation to startups and growth companies. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.

What you’ll be part of:

With the mission “To raise global economic prosperity through the frictionless exchange of financial value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

What you’ll be responsible for:

Circle is looking for a talented writer and editor to join our Customer Care team. This person will be responsible for helping redevelop Circle’s content experience, providing customers and internal teams with the information they need to be successful. 

What you'll work on:

  • Writing content to help support customers.
  • Creating content solutions for our internal team. 
  • Developing content briefs and outlines.
  • Editing existing content to better align with brand guidelines.
  • Conducting research to identify gaps in our existing content.
  • Responsible for quality control of content, ensuring that content meets brand guidelines and tone of voice. 
  • Audit and manage internal content confirming product accuracy. 
  • Provide editorial oversight. 
  • Lead training of Circle’s voice to new team members.
  • Assisting in the creation of team member certification courses. 

You will aspire to our four core values:

  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
  • Mindful - you seek to be respectful, an active listener and pay attention to detail.  
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, you do not tolerate mediocrity and you work intensely to achieve your goals. 
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

  • 3+ years of experience as a content writer.
  • Excellent written and grammatical skills. 
  • Experience in creating content in the form of articles, blogs or whitepapers.
  • Ability to carry out research on assigned topics. 
  • Experience in creating content briefs or outlines. 
  • Ability to fact-check content.
  • Complete fluency in American English.
  • Experience/familiarity with Slack, Apple macOS, Zendesk, Hubspot and GSuite.
  • Experience in the crypto space is a plus but not required. We’re happy to get you up to speed on the industry. 
  • A fun and positive attitude.

We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interested? Apply for this role Apply
Circle
Visit website Boston, MA
Circle helps businesses and developers harness the power of stablecoins for payments and internet commerce worldwide.
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