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Content Manager - CX Cloud Transformation

Cisco San Jose, CA
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Job description

Who We Are

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest-growing teams, and the Customer & Partner Experience (CPX) group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud Transformation Team is charged with cultivating a culture of learning, while exemplifying & enabling leading practices in agility. In this time of unprecedented change, we are looking for top talent to lead business-critical capabilities that will redefine success for Cisco and our customers.

What You’ll Do

This role is core to CX Engineering’s vision and strategy of extending the CX Agility Framework across Cisco and building a brand for our industry-leading methodology. You are a storyteller who simplifies complex ideas, processes & content into a compelling, curated living library of content. You express your passion for agility through the stories you’ll craft in partnership with other business units and teams. Serving as our "historian", you’ll ensure each chapter of our transformation story is captured and shared.

Who You'll Work With

Residing on the CX Cloud Transformation team, this role will blur organizational boundaries and break down silos to support the co-creation and refinement of our living library of standards, practices & playbooks. Every day and every interaction will be unique, but you will likely engage with a diverse representation of ScrumMasters, agile coaches, engineers, design, product owners and product management.

Responsibilities

  • Contribute to the development and execution of our content vision & strategy, ensuring our methodologies, playbooks, success stories continuously align to CPX and Cisco’s transformation journey and goals.
  • Responsible for brand building through the visual design of artifacts such as playbooks, internal websites, videos, templates.
  • Partner with content management team members to define an approach to developing, maintaining & refining content across a variety of modalities.
  • Contribute to the creation of training content, blogs, articles and interactive videos that build & extend knowledge and inspire.
  • Work with our agility coaches and team members to build new materials such as job aids, campaign announcements, newsletters, etc.
  • Assess adoption of CX Cloud Transformation content leveraging data, feedback insights and trends to inform recommendations on how to improve
  • Anticipate content needs in a rapidly evolving environment
  • Manage content throughout the production lifecycle, including reviews with subject matter experts and editors.

Qualifications

  • 5+ years of content design experience, understanding common operational and learning systems, concepts, roles, processes, technologies and metrics
  • Demonstrable experience building brands and visual stories that captivate audiences and amplify strategic messages across stakeholders, including executives
  • Experienced in the end to end process of content development, including need definition, prioritization based on outcomes & impact and delivery
  • Strong knowledge of agility, preferably through experience working in, and with, agile teams
  • Expertise with modern design tools such as Figma, Adobe Suite, InVision, Sketch and other data visualization tools
  • Creative thinker, problem solver and great partner in the work
  • Outstanding organizational skills and an eye for detail that borders on obsessive
  • Self-starter that thrives in a team with the energy and excitement of a startup

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We adopt digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

U.S. Vaccination Requirements

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Salary range Not specified
Date posted 3rd January 2022
Commitment Full-Time
Place of work Remote (United States)
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