Senior Content Manager

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Cisco Meraki BU Learning & Development team is looking for an experienced technical Senior Content Manager to join our team. As a Senior Content Manager, you will partner with our Knowledge Manager and Content Manager to define and execute strategic initiatives designed to improve the usability, search and discoverability, and efficacy of Meraki Product Documentation and the Meraki Technical Support Knowledge Base.

Primary Responsibilities

Strategy (50%)

• Define a strategic vision for Meraki Documentation, accounting for various content types, audiences and maintenance needs
• Identify internal and external user personas and outline key objects to improve usability and discoverability for those personas
• Evaluate current content and develop innovative approaches for improvement
• Communicate content strategy to stakeholder teams and define key results against which progress can be measured

Management (30%)

• Own the structure and organization of Meraki Documentation, including information architecture and initiatives to update or improve taxonomies and schema
• Use reporting and analytics to assess content performance and design remediation plans to improve underperforming content
• Be a vocal advocate of new processes to introduce editorial rigor

Professional Development (20%)

We encourage and value professional development. Plan and use up to 20% of your time to develop yourself, which could look like

• Staying well-versed in new or emerging content management concepts and platforms, acquiring industry certifications, attending meetups, webinars, and conferences
• Developing knowledge of networking concepts and learning more about Meraki products
• Finding the intersection between your personal development interests and our business needs to identify side initiatives

Required Qualifications

• At least 8 years of experience in technical content management or technical writing
• At least 3 years of experience as an Information Architect or Content Strategist, designing strategic solutions for online content
• Experience defining or developing taxonomies for complex technical content that serves multiple audiences
• Experience optimizing content for search and discoverability
• Experience defining requirements for content platform enhancements to improve content usability and efficacy
• Experience using analytics to define needs and identify opportunities for improvement, and defining appropriate metrics to track success

Preferred Qualifications

• Experience with UX research and design
• Experience developing content standards for accessibility
• Previous experience with large-scale content migrations
• Familiarity with project management methodologies
• Knowledge of basic networking concepts

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, and pop culture aficionados, and we even have a few purple-haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation targets. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous well-being offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of the incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of the target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.