ABOUT THE TEAM:
The San Francisco Digital Services team is transforming how residents interact with the City by building services designed around the people that use them.
We’re taking a service-oriented approach to make local government more accessible and easier to navigate. Building on the City’s website SF.gov, we are focusing particularly on permitting services, affordable housing, and building scalable tools for our partners in City government.
Led by the Chief Digital Services Officer, our team of product managers, designers, developers, and content people is growing. We’re building services and shaping the City’s approach to technology.
You could be working on a better way to get construction permits. Or you might build a smoother experience for opening a business in the City. Or you could work on making it easier to get permits for events from block parties to Pride. You could be designing elements of the City’s approach to affordable housing, or ways for people experiencing homelessness to get the support they need.
Whatever project you pick up first, you’ll be part of a small, multi-disciplinary team, building things that matter to San Franciscans. You’ll be working with partners across the City, helping them to understand and be part of the user-centered design process. You will need to work closely with these partners and experts to build a movement, not just a product.
As part of the Digital Services content team, you will also work on our tools and standards, to make what we build easy for our City partners to run and maintain. You’ll also help lead and contribute to the community of content professionals across the City. You’ll be running training and workshops, as well as blogging about your work and sharing good practices.
RESPONSIBILITIES:
As a senior content strategist, we expect you to be an expert UX writer and content designer. But mostly you’ll solve problems and make things easy for San Franciscans and City staff. You will need to take lengthy, complex city processes like getting building permits or opening a cannabis business and make them understandable.
You will lead content on cross-department projects. You’ll run workshops to engage stakeholders, keep feedback loops open, and manage engagement after launch. You will manage both content and the information architecture for those projects.
You’ll run or be involved in user research (with your team), synthesize learnings and report findings. You’ll be able to improve content based on that feedback and get ready for another round of feedback, synthesis and iteration.
You will work with and persuade at senior levels of the City government. You will guide City departments in moving their websites to SF.gov, building a user-centered website that meets their business goals.
And you’ll help departments work out how to measure success on that website or digital service. You’ll work in Google Analytics and other analytics packages to report on the success of digital products and websites. And you’ll suggest improvements based on those findings.
You’ll pave the way for others by building up the content community, designing replicable processes and working on content standards for the City. You’ll contribute to a strong content team at Digital Services as part of content crits and share-outs.
Qualifications
SUBSTITUTION:
DESIRABLE SKILLS:
User-centered content design
Working with stakeholders
Strategic thinking
Community and relationship building
Agile working
Technical skills
Additional Information
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before March 3, 2023.
Late or incomplete submissions will not be considered. Mailed, hand-delivered or faxed documents/applications will not be accepted.
Note: While we are currently remote due to Covid-19, you are expected to attend in-person meetings throughout the City on a regular basis.
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or if hearing impaired at (415) 554-6015 (TTY).
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 3, 2023, or once eligible.
The City and County of San Francisco encourage women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected categories under the law.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourage women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected categories under the law.
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