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Senior Content Designer

Clover Network, Inc. Sunnyvale, CA
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Job description

Clover’s Product Design team is looking for an experienced writer and content strategist to ensure that Clover’s products speak simply and understandably to our merchants and their customers. In this role, you’ll create strong relationships with our merchants by defining the narratives and language that defines how Clover products are represented, so they feel confident and empowered to run their businesses.

What you’ll do as a Senior Content Designer:

  • Own content design from strategy to execution across projects, and develop content strategy focused on transactions between merchants and their customers.
  • Uphold Clover’s design principles, with brand voice and tone fidelity throughout transactional experiences.
  • Collaborate with other design teams, product stakeholders, marketing efforts to ensure content and voice consistency throughout the entire merchant and customer lifecycle.
  • Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences.
  • As a part of the overall Content Design community, contribute to elevating the practice of Content Design, mentor and inspire fellow team members to become better Content Designers.

We’re looking for candidates who have:

  • 5+ years of industry experience working on digital products in an applicable role (eg Content Strategist, Content Designer, UX Writer, Information Architect).
  • Case studies from your prior roles of how you have made an impact on products and users through effective content strategy and design, including writing samples and style guidelines.
  • Confidence in collaborating with stakeholders to implement content strategy as a part of product definition and requirements.
  • Proficiency in connecting design principles, brand voice and tone, and product narratives, including detailed copy on product interface.
  • Deep knowledge of Information Architecture development, considering overall user experience, hierarchy, and organization throughout.
  • Experience iterating design based on research, stakeholder feedback, and metrics.
  • A solid understanding of Product Design processes and best practices.
  • Able to work independently, proactively seeking information to inform design decisions.
  • Residency in NJ, Texas or California

Bonus points for:

  • Bachelor’s degree in an applicable discipline.
  • Experience working with small businesses and consumer applications.

About Clover:

Clover, a Fiserv company, has a mission of helping small and medium-size merchants run, manage, and scale their businesses. We enable our merchants to organize their business, transact and develop relationships with their customers, and provide them with appropriate tools to grow with our Point-of-Sale and financial solutions.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Salary range Not specified
Date posted 21st June 2021
Commitment Full-Time
Place of work Union City, NJ
Additional information
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