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Content Strategist

COGENT Infotech Pittsburgh, PA
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Job description

As a UX Content Strategist II, you'll play a critical role in helping design experiences that directly impact our associates, financial advisor teams and clients. Our UX Content Strategists approach content from a holistic view of the digital experience and they work in partnership with every UX discipline.

About you:

  • You have a passion for creating engaging digital experiences and thrive on translating complex topics into language that resonates with users.
  • You have superior writing skills and approach content strategy with a focus on user needs.
  • You're familiar with Agile and have experience working as part of a specialized UX team, embedded in a digital product management team.
  • You're comfortable with ambiguity and handling multiple projects at once.
  • You understand user-centered design process (personas, task analysis, task flows, journey mapping, content audits, content strategies, user testing and accessibility).
  • You know the difference between content strategy and UX writing, and you do both well

What you'd do, day-to-day:

  • Work with UX Strategists, Researchers, Designers and Accessibility Specialists to deeply understand our users' needs and turn those insights into experiences that make an emotional connection
  • Write clear, user-centric content for UI screens, microcopy, knowledge base articles, service and support tools and other needs determined by the product team
  • Make recommendations based on research and user testing that help deliver the best possible experience
  • Ensure content is consistent across products and channels, is relevant to the user and aligns with business objectives and our brand voice and tone
  • Build relationships with your product teams, UX team members, legal, compliance and other key stakeholders to gain consensus and influence content decisions that impact the user experience
  • Ensure content aligns with the overall strategy for the product and meets accessibility, legal and regulatory needs
  • Audit content and create and manage a content inventory and change history
  • Present your strategies to peers, enterprise leaders and cross-functional teams

What you'll need:

  • Bachelor's degree in Communication, Advertising, Journalism, Marketing, English or related field.
  • 4-6 years of experience writing digital content with a focus on UX content strategy.
  • Excellent verbal, written and interpersonal communication skills
  • Strong editing and proofreading skills
  • Proven track record in designing and leading UI content strategy from discovery to delivery
Salary range Not specified
Date posted 19th September 2022
Commitment Contract
Place of work Charlotte, NC
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