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We’re looking for an experienced and profoundly engaged Senior Content Designer, responsible for reimagining employee experiences for 26m users and their families and delivering content for all Alight products. The Senior Content Designer will apply a strong content POV, deep understanding of user experience (UX) and set the bar for quality and innovation at Alight. For individual projects, they will work with Product Designers, Content Designers, Product Mangers, and Engineers to integrate business requirements into content strategies, interaction, and copy solutions. A balanced understanding of strategy, usability, interaction and visual design is a must. We know that takes all types of people and believe diverse backgrounds and experiences creates a stronger Alight.

Key Responsibilities

The individual will be involved in the following critical activities:

  • Collaborating with a world-class team of Product Designers, Content Designers, UX Design - Researchers, Product Managers & Engineers
  • Create and drive the content strategy across products
  • Produce high quality scenario-based content to help people win the future of their work lives
  • Work with raw content from subject matter experts and architects
  • Modeling and formatting content into viable, feasible and desired solutions
  • Researching and studying the subject and context to inform content
  • Writing, curating, and editing content for accuracy, clarity and usability
  • Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey
  • Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
  • Dig into user research and consumer insights to identify, inform, and validate your work
  • Leverage personas, journey maps and site data to develop content that targets user needs and supports business goals.
  • Communicate your findings, recommendation, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes, and style guides
  • Develop feature content and communication strategies as concepts become prototypes and beyond
  • Simplifying complex health, wealth, career and wellbeing content users
  • Defining and applying consistent voice and tone throughout content journey
  • Defining content goals and journeys based on user or customer goals
  • Ability to collaborate and run Content Design workshops and Sprints
  • Motivates and champions award-wining Content design at all times
  • Experience in multitasking and working in ambiguous situations
  • Help support a shared design vision across the company by building consensus on priorities leading to product design and execution
  • Grow a culture of design and ship with speed, consistency, and quality, rebuilding our culture

Knowledge, Skills, Abilities, And Experience

The ideal experience and critical competencies for the role include the following:

  • Live and breathe to design the future and have an award-winning portfolio (product, websites, apps, etc) to prove it
  • Experience with or background in writing
  • Advanced Content design skills
  • Fluency in best practices for information architecture, content strategy, design thinking
  • Expertise in research tools (e.g., Optimal Workshop, survey tooling,, etc)
  • Experience in design tools Adobe Creative Cloud, Sketch, Miro/Mural, Invision
  • Work Experience
  • Bachelor’s degree or equivalent
  • Expertise in Adobe Creative Cloud, Sketch, Miro/Mural, Invision
  • 5+ years of experience in Content Designer or Copywriting roles at Design or Digital Agencies, Startups or Fortune 500 companies
  • 5+ years of experience working collaboratively with engineering/dev, design, and user research teams

“Compunnel is a proud equal opportunity employer. We cherish diversity and harbour inclusivity. Any discrimination on basis of race, religion, color, nationality, gender, sexual orientation or other applicable legally protected characteristics is forbidden."

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