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We are looking for someone who will collaborate closely with UX Design, Research, Product Management, Engineering, Legal, and Operations to understand our e-commerce business, define requirements for the customer experience, create content, and review deliverables. 


  • Work on multiple, often overlapping, projects with ease, identifying common themes and creating simple, cohesive, and customer-centric content solutions.
  • Create and edit the content that supports the company Store brand, business objectives, and voice and tone principles/guidelines.
  • Focus on content strategies that increase usability through navigation, labels, informational writing, error messaging, and other elements of the end-to-end customer experience.
  • Incorporate UI text into design mocks and copy documents. Content deliverables include design mocks and copies docs for emails, webpages, transactional flows, error messages, and dialogue boxes, among others. 

Skills / Experience / Education:

  • Exceptional UX writing portfolio
  • A/BS degree in English, Journalism, Technical Writing, User Experience (UX), or a related field
  • At least 7 years of UX writing experience in UX writer or content strategist roles (Important: This opportunity is not a marketing copywriter, creative writer, or technical writer role.)
  • Solid understanding of or work experience in e-commerce
  • Superb UX writing and editing skills
  • Strong attention to detail and a penchant for high quality
  • Strong communication, collaboration, and stakeholder management skills
  • Expertise with Google productivity tools like Google Drive, Docs, Sheets, Meet, etc.
  • Expertise with at least 1 design tool like Figma, Sketch, or InDesign
  • Proven project and stakeholder management experience and the ability to drive end-to-end solutions, independently
  • Familiarity with web and mobile UI design principles and practices
  • Thrive in a fast-paced environment and cope well with frequently changing requirements
Interested? Apply for this role Apply
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