UX Writer

We are looking for someone who will collaborate closely with UX Design, Research, Product Management, Engineering, Legal, and Operations to understand our e-commerce business, define requirements for the customer experience, create content, and review deliverables. 

Responsibilities:

• Work on multiple, often overlapping, projects with ease, identifying common themes and creating simple, cohesive, and customer-centric content solutions.
• Create and edit the content that supports the company Store brand, business objectives, and voice and tone principles/guidelines.
• Focus on content strategies that increase usability through navigation, labels, informational writing, error messaging, and other elements of the end-to-end customer experience.
• Incorporate UI text into design mocks and copy documents. Content deliverables include design mocks and copies docs for emails, webpages, transactional flows, error messages, and dialogue boxes, among others. 

Skills / Experience / Education:

• Exceptional UX writing portfolio
• A/BS degree in English, Journalism, Technical Writing, User Experience (UX), or a related field
• At least 7 years of UX writing experience in UX writer or content strategist roles (Important: This opportunity is not a marketing copywriter, creative writer, or technical writer role.)
• Solid understanding of or work experience in e-commerce
• Superb UX writing and editing skills
• Strong attention to detail and a penchant for high quality
• Strong communication, collaboration, and stakeholder management skills
• Expertise with Google productivity tools like Google Drive, Docs, Sheets, Meet, etc.
• Expertise with at least 1 design tool like Figma, Sketch, or InDesign
• Proven project and stakeholder management experience and the ability to drive end-to-end solutions, independently
• Familiarity with web and mobile UI design principles and practices
• Thrive in a fast-paced environment and cope well with frequently changing requirements