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Crystal Equation is seeking a technically savvy & detail-oriented Technical Writer / Content Designer to lead and manage content and documentation across the organization, supporting enterprise engineers.

The engineering teams provide a scalable platform to collect, manage, and analyze large amounts of data. These products and services support thousands of applications/customers and consequently, the demand to support customers on issues, requests, or questions continues to increase.

You will be working closely with our Service Delivery Managers and Technical Specialists to help manage the service in addition to being a key contributor to the content and knowledge portal, develop communication plans and service reporting presentations, and join the team in building working relationships across the Data Infrastructure space.

As a key member of the team and services to our client, you will use your skills and talent to help document and design impactful visualizations and process flows and help the team to present tooling and automation opportunities to further reduce the workload for support specialists and engineers.

Key Responsibilities

  • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success
  • Develop product manuals, how-to guides, website help sections, journal articles, and other content that distills technical information with ease and clarity
  • Work with support leads and subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Expertise in developing content for a web-based learning and knowledge portal, training videos, process flow diagrams, graphs, templates, and visuals to be used in communications materials, websites, and/or presentations
  • Develop powerful and impactful presentations for the leadership team and stakeholders to facilitate discussions on the progress and effectiveness of our service programs
  • Generate insights based on tools including (but not limited to) customer interviews, research discussions, focus groups, and surveys
  • Understand our company brand, goals, and values, and can create our message to internal and external audiences
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • People friendly and a great collaborator. Work with the leadership and service team to take concepts and ideas and turn them into visual masterpieces.
  • Develop onboarding processes and procedures, learning modules, training plans and videos, etc.
  • Strong interpersonal skills to effectively forge working relationships with your core service teams and supporting clients

Qualifications

  • Bachelors in Design & Visual Communications / Journalism / Communications
  • Strong interpersonal, customer service and communication skills (oral and written)
  • Experience working with software engineering to improve: UI design, help refine content and create visuals and diagrams for technical support content
  • Ability to write technical documentation in a clear and concise manner
  • Exceptional attention to detail and take pride in selling the company message through outstanding visuals and graphics
  • Expert understanding of storytelling, ability to convey the message, and able to balance technical jargon with common sense concepts
  • Creativity and strong understanding of the fundamental principles of graphic design and content layouts
  • Proven ability to quickly learn new products and understand technology and complex topics
  • Experience working cross-functionally with creative departments, marketing, sales, information systems, etc.
  • Proven ability to work in a fast-paced environment, work on many projects simultaneously while in a team environment
  • Organized and ability to assess how people view and understand content
  • Familiarity with software development, system architecture and operations a plus
  • Experience working in a PMO developing processes and guidelines a plus

This position comes with full benefits, including medical, dental, vision, life, 401k and more!

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

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