CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. In this role you’ll be responsible for crafting strategies and content to help consumers manage their health, from finding the right care to understanding their own complex health conditions. To be successful, you’ll need to ask questions, feel empathy for people in difficult situations, think through customer journeys, wrangle with the limitations of systems, and produce concise copy and content strategies that respect users and their intentions while meeting complex business and clinical challenges.
You should be a well-rounded writer and content strategist who can solve complex business challenges with occasional direct support from their manager. You will be expected to own your feature work and develop subject matter expertise. You may also be called upon to mentor junior colleagues.
You will draw on UX best practices, brand guidelines, accessibility standards and user feedback and research to develop smart, dynamic messaging and content structures. You have experience writing for multiple channels and devices, and good ideas on how best to serve these different contexts. You know how to collaborate with designers, product managers, and diverse business stakeholders to optimize content and think beyond the current moment in the product life cycle. Finally, you exhibit impeccable communication skills that ensure efficient collaboration with your team and stakeholders.
Bachelor’s degree preferred in the field of English, communications, journalism or similar area. Academic work or certifications in user experience fields are also welcome.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.