As a Content Designer on our XD (Experience Design) team, you’ll help us achieve that mission by contributing to the tone, structure, and narrative flow of content across product experiences.
You’re perfect for this role if you’re a blend of a systems thinker, storyteller, and UX writer. You identify user needs and find the right content to meet those needs using logic, hard data, and empathy for your user to inform your choices.
What you’ll do
Reporting to our centralized Content Design practice, you’ll help drive the strategy and approach to content design for our Agent product experience.
And while no two days here are identical, your main responsibilities will look something like this:
Apply comprehensive, customer-focused approaches to drive content design in your product area.
Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
You will coordinate bringing together different stakeholders with varied perspectives to develop solutions to user problems and contribute your own suggestions.
You will communicate compelling rationale and narratives to the team and stakeholders.
Design content solutions to improve systems, overcome technical constraints, and reduce content debt.
Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
Who you are
We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply.
Bachelor’s degree or equivalent, as well as experience in core skills such as UX Writing, Journey mapping, Content Mapping and Modelling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)
At least 5 years of related professional experience as a content designer or content strategist
Able to audit, analyze, structure, create, and present content independently using established frameworks.
Understanding of human-centered design (HCD) practices.
A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
Strong skills in presentation and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.
A passion for travel and for our mission.
A portfolio of work that demonstrates your skills.