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Responsibilities:

  • Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.
  • Conducts interviews with various users and technical staff to gather data for documentation.
  • Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
  • May document engineering processes and specifications.
  • Recommends formats responsive to technical and customer requirements.
  • Produces products that conform to the company documentation and quality assurance standards.

This position will be responsible for the following key points:

  • Collaborating with teams to document internal products and services.
  • Supporting knowledge sharing by creating documents including, but not limited to runbooks, policy documents, process documents, reports, training guides and how-to guides to aid teams in support of our growing offerings.
  • Auditing and managing our internal wiki to keep content relevant and to assist teams in managing the content they own for review and accuracy.
  • Responsible for executing and maintaining technical documentation for both internal teams and employees, including training manuals and other technical processes, policies, or procedures
  • Remote workers authorized within CONUS. Must be able to support pacific standard time zone core business hours 

Skills:

  • 3 + years in a technical writing role creating and maintaining runbooks, procedures, policy documents
  • Experience with Lucidchart for process flow diagrams integrated into Confluence
  • Intermediate knowledge in markup/ HTML and developing content viewed in a web page
  • Proficient using Google Docs and Google Sheets
  • Proficiency in writing clearly and effectively about technical topics in language accessible to our support teams
  • Excellent verbal and written communication skills
  • Strong organizational skills for managing multiple projects effectively

Nice to have:

  • 5 years working in a technology field preferably with domain experience with data products or data infrastructure
  • Jira to manage requests for new or updated content from support teams
  • Bachelor's degree preferred
  • Work background with focus on knowledge management preferred
Interested? Apply for this role Apply
Cypress HCM
Visit website Walnut Creek, CA
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