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Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Information Development and Design group comes in. Working side-by-side key stakeholders such as engineering, user experience, services, and quality, this group identifies content requirements, conducts necessary research, and deliver technical content in an iterative manner to address customer pain points and improve their experience.

Join us to do the best work of your career and make a profound social impact as a Principal Technical Content Developer at Dell.

What you’ll achieve

As a Principal Technical Content Developer, you will contribute to strategy, planning and overall design of technical content. In addition, you will collaborate with engineering, services, and user experience team stakeholders to craft intuitive, actionable, and easy-to-understand user experiences for Dell’s customer-facing digital properties and the company’s internal digital channels and tools. This could include user interface content, instructional content, and other elements of the end-to-end user experience for website and aaS journeys. 

You will:

  • Represent the organization on project teams and will assume technical project leadership roles while fostering collaboration within and across workgroups.
  • Write clear and concise content that includes interface language, accessibility content, and user experience guidelines for the users.
  • Act as a customer advocate in user interface development activities and provide messaging and terminology recommendations based on customer workflows and use cases.
  • Collaborate with UX research, content strategists, and other business stakeholders to establish content strategy, content governance, and UX standards within and across workgroups. 
  • Actively seek customer inputs and collaborate with stakeholders to streamline product input and feedback, and how they translate to or impact customer-facing technical content.

​Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Experience writing for different use case scenarios on a large complex website or software applications.
  • Ability to identify critical insights (whether through trends or through hard data) and organize them into actionable content plans that can be shared across content, UX, and engineering, and other business stakeholders. 
  • Experience participating in UX research teams to identify content requirements
  • Superior editing and proofreading skills, as well as demonstrable professional experience writing for the Web.
  • Experience in structured authoring (DITA-based) utilizing solutions such as xMetaL.

Desirable Requirements

  • 8+ years of related experience with a Bachelor’s degree; Or, 6+ years with a Master’s degree.
  • Experience using Figma and Miro as well as working on Cloud-based deliverables.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30 November 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job ID: R148909

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