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UX Writer & UX Researcher

DIVERSANT, LLC New York City, NY
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Job description

If interested please indicate which role with a response. If you are not in Chicago, you must be willing TO BE IN CHICAGO for the duration of the project which is 6-12 Months or longer. Also, this client requires a portfolio. Thank you for your time today.

UX Writer

Key responsibilities

  • Write clear and concise microcopy, error messages, tool tips, call-to-actions, links, transactional emails, help copy, and much more to help customers meet their goals.
  • Conduct routine content audit to ensure the communication across our digital product is consistent and cohesive with the product direction
  • Collaborate with UX researchers, product owners, UX designers and UI designers to deliver solutions for our customers.

Requirements

At least 2 years of experience:

  • Working as a content strategist or UX writer in the eCommerce space.
  • Writing/editing content for mobile and web experiences.
  • Advocating SEO and accessibility best practices.
  • Designing with Figma or a similar program.

UX Researcher

Responsibilities include:

  • Support iterative design and development for complex applications and websites.
  • Coordinate with designers, developers, product managers, and analytics experts.
  • Deliver key data driven insights and recommended actions in a persuasive manner that influence client decisions and drive the decision making process
  • Mentor internal researcher and manage external research partners • Use site metrics to inform site/application/mobile design refreshes and redesigns.
  • Be a strong liaison between the Footlocker Data & analytics team and consumer research team
  • Craft and socialize research planning documents (research plans, screeners, moderator’s guides). • Design and field primary research – including moderation (UX testing, site intercept surveys, panel surveys, etc.).
  • Analyze data (quantitative and qualitative) and prepare multi-media (picture in picture video clips) key findings reports.
  • Promote and evangelize User Experience throughout the Footlocker organization, running workshops and informal “Lunch & Learns” as well as senior level briefings.
  • Play a central role in driving Footlocker’s data-driven design focus, optimizing the online/offline digital ecosystem, enhancing the transaction path, and building a user centric experience.
  • Generates actionable insights that serve as a catalyst for product innovation.
  • Stay abreast of key trends in the fields of human factors and user experience research.
  • Actively moderate– especially highly strategic sessions or sessions that allow experimentation with new techniques or where client loyalty is critical

Experience:

  • Experience managing large-global user experience research initiatives.
  • First-hand experience conducting primary research (research design, survey design, moderation, participant screening, etc.).
  • Experience and familiarity with Service Design concepts and methods, especially as it relates to internal services within the B2C retail space.
  • Experience analyzing site metrics and using key insights to inform UX testing objectives.
  • Experience analyzing and presenting findings from secondary research.
  • Strong communication skills, proficient in data visualization is a plus.
  • Familiarity with UX testing software
Salary range Not specified
Date posted 5th May 2021
Commitment Contract
Place of work Chicago, IL
Additional information
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