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We currently have a rather exciting Remote opportunity available for a Technical Writer with 4+ years of experience and at least 1 - 2 years of experience in SaaS.

Candidates must be willing to support the Central time zone.

Experience with GitHub and Markdown is an essential requirement for this role.

About our client:

Our client is a value-added reseller and managed services provider of Sage Intacct software, a large enterprise resource planning (ERP) accounting platform that is the first and only preferred financial management system of the American Institute of CPAs. The client also develops proprietary software solutions for Sage Intacct, such as its SaaS intelligence product, which delivers business analytics for subscription software service providers.

As part of an initiative to improve user experience and encourage adoption, the client wants to create documentation for its products that is clear, accurate, consistent, and engaging.

Key Responsibilities:

  • Discover user journeys and engage with SMEs
  • Review the client’s existing source content, such as deployment guides and video walkthroughs, so that a collection of authoritative content from which to build product documentation can be established
  • Gain access and interact with the client’s Intelligence add-on for SageIntacct so that the product’s features, workflow, and UX patterns can be understood
  • Create, update, and organize a Getting Started guide for the client’s Intelligence add-on so that users have a clear starting point from which to learn about the product, configure it, and get started with key use cases
  • Create explanatory content that covers concepts central to working with the Intelligence add-on so that users understand the product and its capabilities
  • Create how-to content that walks through common use cases so that users can accomplish specific goals
  • Create technical reference content that provides information about common product terms, performance, errors, and limitations so that users can find out how the product should behave and how to troubleshoot problems
  • Establish a Style Guide (such as the Microsoft Writing Style Guide) so that contributors can maintain consistent style and voice in product documentation 
  • Develop a workflow so that the client content and software teams can easily collaborate and maintain a high-quality, compelling documentation experience
  • Product documentation delivered as Markdown files in a GitHub repo and approved by the stakeholder

Requirements:

A successful candidate for this project is a Senior Technical Writer who meets these additional requirements-

  • Experience creating technical documentation for software-as-a-service (SaaS) products
  • Solid background in working with Markdown files and using GitHub for version control and review
  • Basic familiarity with concepts around billing customers and recurring revenue
  • Knowledge of Intacct would be a bonus but not required
Interested? Apply for this role Apply
Docforce
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Documentation. Done.
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