Job description
Drips focuses on driving meaningful engagement through conversational outreach via SMS and IVR, powered by a unique blend of automation and human oversight. They are currently seeking a UX Content Strategist to design and execute impactful, strategic content that aligns with client communication goals while adhering to Drips' high standards of excellence.
This role involves delivering high-quality content on demanding timelines and developing content strategies to optimize user experience. Collaboration with cross-functional teams and contribution to client discussions are also key aspects of this role.
Key Responsibilities
- Develop UX Content Strategies: Create and execute strategies for SMS and IVR campaigns to align with client goals and improve user experiences.
- Content Creation: Write clear, engaging, and error-free scripts to encourage meaningful engagement.
- Client Engagement: Support client discussions, address feedback, and offer recommendations for improving campaign performance.
- Quality Assurance: Review all content to ensure it meets high standards for clarity, consistency, and error-free execution.
- Team Collaboration: Work closely with internal teams to integrate content seamlessly into the user experience.
- Contribute to Client Calls: Participate in client calls, articulating content strategies and offering actionable insights.
Required Skills & Qualifications
- Bachelor’s Degree in Communications, Marketing, English, or related field.
- 3–5 years of experience in UX content strategy, copywriting, or similar role.
- Strong writing skills with proven ability to create clear, concise, and engaging scripts.
- Analytical and strategic thinking skills.
- Excellent communication and presentation skills.
- Strong attention to detail and alignment with client goals.
- Familiarity with Drips' conversational outreach methods is a plus.
Additional Skills and Experience
- AI Tools and Technologies: Familiarity with AI-driven tools and willingness to learn and leverage AI technologies.
- Analytics and Data-Driven Insights: Experience using analytics tools to interpret data and refine strategies.
Application Process
All applicants must submit a cover letter alongside their resume, adhering to the following guidelines:
- Skillset Inclusion: Include at least two of the following skills with appropriate details:
- Experience working with/for Healthcare Payers/Insurance companies
- In Digital Marketing
- With copywriting
- Crafting SMS or other short-form advertisements
- Creating written content for specific personas and/or demographics
- Utilizing ChatGPT
- Core Values: Mention the Drips core value that you embody the most.
- Word Count: Ensure the cover letter is under 250 words.
- Work Sample: Attach examples of written content from your previous experience.
