Digital Content Manager, Duke University Press

Duke University: 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. 

Duke University Press (DUP) seeks a Digital Content Manager to create and maintain DUP’s book and journal digital content standards (e.g., JATS, BITS, EPUB), digital asset standards, and repository management. The Digital Content Manager also provides analysis and project management for digital content and asset initiatives at DUP. This position works closely with DUP’s Editing, Design and Production group; as well as third-party vendors and partners to ensure the high-quality and effective publication of books and journals content online. This is a full-time position, reporting to the Information Systems Manager, and is a member of the Business Information and Technology Services (BITS) group. 

Remote work is supported for this position throughout North Carolina, as well as in the following locations: AZ, CA, CO, DC, FL, GA, HI, IL, MA, MT, MD, NJ, NY, PA, SC, TN, TX, and VA. 

If interested please submit the University-required electronic application, including your résumé and cover letter, before the closing of the position at Noon on Monday April 10, 2023. 

Duke University Press is strongly committed to fighting racism and to supporting diversity, equity, inclusion, and accessibility. We welcome applicants who share this commitment. 

Primary Job Responsibilities:

Analysis and Project Management

• Maintain XML and EPUB tagging specifications that accurately support Press content and business rules; provide subject matter expertise in how tagging specification supports or drives display and function of content in digital systems (online, e-readers, business systems)
• Ensure that content is optimized for discoverability, accessibility, and user experience in the digital environments
• Manage the digital content archive
• Manage the delivery of metadata and content to third parties, such as indexers, discovery services, and preservation services
• Manage large-scale conversions and transformation projects, establishing contracts, schedules, costs, and scope; conduct quality assurance on vendor content deliverables and practices 

User Support

• Employ effective strategies for working with professionals from diverse backgrounds and life experiences; demonstrate sensitivity to language relating to race, ethnicity, gender, sexuality, and ability/disability
• Maintain a support and enhancement request process
• Respond promptly and fully to requests for support, both internal and external
• Troubleshoot and remediate tagging errors
• Report regularly on the status of support requests
• Liaise with internal stakeholders and external vendors to coordinate work

 Operations Management and Support

• Participate in new product, systems, and platform planning
• Identify and incorporate new content standards and best practices
• Budget annually for digital content projects and maintenance; manage the budget and expenses throughout the year, including periodic reporting and timely and accurate payment of vendor invoices
• Establish and maintain digital content and asset vendor relationships
• Document content standards and practices
• Communicate standards and practices to staff and vendors

 Other Related Duties, incidental to the work described 

Department-Preferred Qualifications (skills and knowledge that may contribute to success in this role):

• Strong commitment to diversity, equity, inclusion, and accessibility
• Excellent facilitation and interpersonal skills
• Excellent attention to detail and ability to follow through on tasks in a timely manner
• Strategic and analytical thinking skills with an ability to solve problems and make decisions
• Familiarity with content analysis (the ability to analyze content for structure and meaning)
• Experience working with XML and related technologies
• Experience managing successful digital projects

Minimum Qualifications 

Education

• Work requires a Bachelor's degree. 

Experience

• 3 years combined business/work analyst, software QA, or user OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. support/training experience 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.