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The company

With more than 182 million active users across 190 countries and over 1 billion active product listings, eBay is the world’s most vibrant and dynamic online marketplace. Founded in 1995, eBay Inc. connects people around the world, enabling them to buy and sell online. eBay Inc. does this by providing the Internet platforms of choice for global commerce, payments and communications. eBay Inc. is headquartered in San Jose, California. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com

The opportunity

Are you passionate about crafting great content and looking to have an impact on millions of customers worldwide? As a content designer on the Managed Payments content design team, you’ll ensure we’re constantly delivering world class experiences by crafting and editing clear, consistent, and easy to understand customer service content for our sellers.

You’ll champion our style guide, tone of voice, and brand guidelines, and understand how online content works across devices, as well as being comfortable interpreting content performance data to measure performance and inspire change.

Beyond the content design team, you’ll partner with internal partners across the organization such as content strategy, customer service design, seller experience, user research, development, and user experience design, and play a key role in how we help our sellers to help themselves.

Our expectations

  • You’re a native English speaker with outstanding writing skills. You can write great copy and have an eagle eye when proof-reading
  • You’re passionate about driving improvement for customers through the copy you write yourself or the copy you edit for others
  • You're a hard-working, customer-focused content designer who has a deep understanding of customer journeys in e-commerce
  • You're tech-savvy and comfortable working with content and project management systems
  • You understand and can interpret performance analytics and processes for driving content optimization
  • You have outstanding communication skills and are confident when debating ideas and getting your point of view across
  • You get things done and can work iteratively in an agile environment
  • You are collaborative, respectful, flexible and approachable
  • You can work as part of a global team, and you thrive in an international, creative and fast-paced environment

Your experience

  • Degree or equivalent in a relevant field: Journalism, Communications or Marketing
  • 5+ years’ experience producing and managing content (mostly copy, but experience in image editing, working on video or infographics would also be an advantage)
  • You know your way around content management systems, and have some understanding of HTML
  • You understand SEO, and are comfortable using and interpreting web analytics
  • You have experience working across multiple geographies

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:  EEO is the Law Poster and EEO is the Law Poster Supplement

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