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Technical Writer

ECS Fairfax, VA
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Job description

ECS is seeking a Technical Writer to work at our Washington, DC office.

Responsibilities:

  • Author/create, edit, and proofread documentation such as user guides and job aids; populate templates with boilerplate language, relative content, and style tools (e.g., automated table of contents, style tools from Word, etc.). 
  • Documents business processes in the same format/structure, presented in an easily digestible format and are readily available to all users.
  • Work with the ECS team and federal clients to create or update documentation that will be used on a new web portal to support DHS.
  • Interview subject matter experts to extract pertinent information for document creation on a variety of subjects. 
  • Work closely with all the teams in defining the content of User Guides, Customer Communications and other contract documents.
  • Conduct end-user testing of documentation/flow diagrams to ensure information is fit for purpose.
  • Create documents/manuals in line with the branding and documentation guidelines.
  • Maintain responsibility for the delivery of work products.
  • Collaborate on the implementation of standardized processes and deliverables
  • Write and review manuals and process flow diagrams of business processes.

Required Skills:

  • Must be a US Citizen
  • Four years of relevant experience as a technical writer, business analyst, or similar role
  • Familiarity with the private sector and/or federal government consulting
  • Experience creating documentation and working with clients to gather information
  • The ability to summarize content information using graphical and textual tools
  • Experience with the Software Development Life Cycle (SDLC) framework 
  • Extensive knowledge of Word, Excel, and PowerPoint

Desired Skills:

  • Atlassian Suite (Jira/Confluence) and/or ServiceNow experience
  • Experience with documentation using web forms or creating web forms to capture information
  • Experience with Agile development practices
  • Excellent analytical and business presentation skills

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

Salary range Not specified
Date posted 15th August 2022
Commitment Full-Time
Place of work Washington, DC
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