Job description
Technical Writer
This is a Hybrid position, 2 days a week in Washington D.C. Candidate must be able to obtain a Public Trust clearance
Compensation: Up to $44 an hour W2
Desired Skills:
- Able to facilitate IT service management, project lifecycle, and business process related discussions with peers and customers.
- Working knowledge with Cybersecurity
- Skilled with typical Office 365 software, ability to create/edit Visio workflows, identify process bottlenecks, gaps and potential improvements in document content
- ITIL Foundations v3 or 4 and some project lifecycle (waterfall/agile) training preferred.
- Desire 1-2 years of experience creating/editing IT project lifecycle-based documentation and/or documentation supporting IT service management related documentation changes for IT engineering, operations, support, and program management.
Education and Training Requirements:
6 Years of experience and proficiency in writing and editing documents. Bachelor's degree in English, Literature, or other related discipline. With a Master's Degree (in the fields described in Minimum Education): one year of specialized experience. With at least nine years is specialized, no degree is required. At least 2 years supporting IT Operations or IT related content.
Knowledge and Skills Requirements:
- Highly motivated, self-directed and responsible.
- Effective communicator, relationship builder, writer, and editor.
- Ability to ascertain information about current organizational processes and how to go about organizing and capturing IT Service Management practices and Technical Operations procedures.
- Identify concept solutions and work with cross-functional resources to analyze program information, quality check artifacts, and deliver agreed to client requirements on time.
- Detail-oriented.
- Ability to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth completion or modification of the documentation.
- Ability to document and/or quality check operational processes, procedures, knowledge, and client deliverables.
